Easyjet

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Recent not so great
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  • R We are booked to go to Portugal in September but as we all know Portugal is a no go country to travel to according U.K. Gov so we have hundreds of times emailed EasyJet even their CEO , tried calling ...
  • They are refusing to give us a refund that the government have told us not to go on as it is not essential travel. We got our first flight cancelled so changed to another date then the government brou...
  • D On January 19th we booked return flights from Luton to Alicante leaving Luton March 20th and booked car hire via the EasyJet website. EasyJet cancelled the flights on March 17th offering us a full ref...

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30% Customer Service
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22% Financial Loss
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15% Inconvenienced
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9% Communication
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5% Other
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4% Rudeness
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4% Fraud
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3% Delay
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3% Returns
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3% Discrimination
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1% Embarrassment
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1% Quality of product
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27% Financial Loss
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25% Customer Service
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11% Inconvenienced
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10% Communication
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7% Delay
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6% Fraud
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3% Rudeness
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2% Other
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2% Returns
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2% Discrimination
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1% Embarrassment
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1% Quality of product
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1% Delivery
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0% Delivery
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0% Service
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0% Expectations Exceeded
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  1. Ryanair
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  1. British Airways
R

R crosby - Status: Approved

What happened

We are booked to go to Portugal in September but as we all know Portugal is a no go country to travel to according U.K. Gov so we have hundreds of times emailed EasyJet even their CEO , tried calling dozens of times kept holding on to listen to mind numbing music for over an hour still no one answer...

What I wish had happened

Would have been good to have got an email back with answers or for someone to answer their phones!

B kirkbright - Status: Approved

What happened

They are refusing to give us a refund that the government have told us not to go on as it is not essential travel. We got our first flight cancelled so changed to another date then the government brought out the essential travel only. I have phoned and emailed everyday. I received one email back sa...

What I wish had happened

That they cancelled the flights and refunded our money

D

D Maltby - Status: Approved

What happened

On January 19th we booked return flights from Luton to Alicante leaving Luton March 20th and booked car hire via the EasyJet website. EasyJet cancelled the flights on March 17th offering us a full refund within 7 days. We finally received a refund for flights only on July 5th but EasyJet say we must...

What I wish had happened

I feel that, as we paid the full amount to EasyJet, how they disperse part of our payment to a “partner” does not relieve them of the responsibility of refunding the full amount, not just the flights. Their ATOL certificate explicitly states “flights and car hire”. EasyJet obviously have dai...

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