Easyjet

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Recent not so great
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  • R We are booked to go to Portugal in September but as we all know Portugal is a no go country to travel to according U.K. Gov so we have hundreds of times emailed EasyJet even their CEO , tried calling ...
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  • They are refusing to give us a refund that the government have told us not to go on as it is not essential travel. We got our first flight cancelled so changed to another date then the government brou...
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  • D On January 19th we booked return flights from Luton to Alicante leaving Luton March 20th and booked car hire via the EasyJet website. EasyJet cancelled the flights on March 17th offering us a full ref...
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Easyjet Customers

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How this makes Easyjet customers feel

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30% Customer Service
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22% Financial Loss
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15% Inconvenienced
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9% Communication
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5% Other
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4% Rudeness
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4% Fraud
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3% Delay
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3% Returns
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3% Discrimination
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1% Embarrassment
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1% Quality of product
Feelings:

Unsatisfied

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Travel Customers

Most talked about by Travel customers

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How this makes Travel customers feel

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27% Financial Loss
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25% Customer Service
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11% Inconvenienced
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10% Communication
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7% Delay
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6% Fraud
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4% Rudeness
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2% Other
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2% Returns
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2% Discrimination
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1% Embarrassment
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1% Quality of product
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Other

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1% Delivery
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0% Delivery
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0% Service
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0% Expectations Exceeded
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Most positive experiences about Travel companies

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  1. Ryanair
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  1. British Airways
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Z

Z Schneider - Status: Approved

Submit your own

What happened

My flights were cancelled in April, and Easyjet refused to refund me. I don’t have a voucher because I’m not sure I’ll be able to use it before it expires, I want a refund.

What I wish had happened

To get a quick refund.

Read more

kevin - Status: Approved

What happened

cancelled flights voucher

What I wish had happened

refund as they could not offer flight requested

Read more

K Dight - Status: Approved

What happened

Airport has closed. Half our party got a refund straight away for booked flights. Our half being told we are still going and all is fine. Maybe get an update in December! Totally ruining our children's Christmas but keeping our money so we can't make any other plans.Absolutely devastated.

What I wish had happened

An immediate refund as they pretty much acknowledged that they know the Airport is shut but their hands are tied. Doesn't matter that the other half of the family got their refund and we have no accommodation as it's all cancelled because the Airport has closed until next March.

Read more
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