Easyjet

Recent great
experiences :)

No great experiences publicly shared. Be the first.
Share my own experience

Recent not so great
experiences :(

  • R We are booked to go to Portugal in September but as we all know Portugal is a no go country to travel to according U.K. Gov so we have hundreds of times emailed EasyJet even their CEO , tried calling ...
    Read this experience
  • They are refusing to give us a refund that the government have told us not to go on as it is not essential travel. We got our first flight cancelled so changed to another date then the government brou...
    Read this experience
  • D On January 19th we booked return flights from Luton to Alicante leaving Luton March 20th and booked car hire via the EasyJet website. EasyJet cancelled the flights on March 17th offering us a full ref...
    Read this experience
Share my own experience

Easyjet Customers

Most talked about by Easyjet customers

High
Low

How this makes Easyjet customers feel

High
Low
30% Customer Service
Feelings:

Frustrated

Disappointed

Annoyed

Furious

Let down

Anxious

Unhappy

Unsatisfied

Disgusted

Sad

Saddened

Surprised

Miffed

Offended

Confused

22% Financial Loss
Feelings:

Frustrated

Furious

Disappointed

Annoyed

Let down

Disgusted

Unsatisfied

Unhappy

Anti Climax

Surprised

Miffed

Offended

Anxious

Sad

Confused

Saddened

15% Inconvenienced
Feelings:

Furious

Frustrated

Annoyed

Let down

Disappointed

Sad

Saddened

Unhappy

Anxious

Disgusted

Surprised

Anti Climax

9% Communication
Feelings:

Frustrated

Let down

Furious

Annoyed

Disappointed

Unhappy

Saddened

Offended

Surprised

Miffed

Sad

Anxious

5% Other
Feelings:

Annoyed

Frustrated

Disappointed

Furious

Let down

4% Rudeness
Feelings:

Frustrated

Let down

Furious

Annoyed

4% Fraud
Feelings:

Disappointed

Surprised

Anti Climax

Furious

Frustrated

Annoyed

Saddened

3% Delay
Feelings:

Annoyed

Sad

Let down

Anxious

Frustrated

Disappointed

3% Returns
Feelings:

Furious

Disappointed

Frustrated

Let down

Annoyed

3% Discrimination
Feelings:

Unsatisfied

Disappointed

Unhappy

Annoyed

Frustrated

Let down

1% Embarrassment
Feelings:

Frustrated

Furious

Annoyed

1% Quality of product
Feelings:

Unsatisfied

Unhappy

Confused

Travel Customers

Most talked about by Travel customers

High
Low

How this makes Travel customers feel

High
Low
27% Financial Loss
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Disgusted

Let down

Anxious

Unsatisfied

Miffed

Unhappy

Offended

Sad

Scared

Displeased

Surprised

Uneasy

Anti Climax

Confused

Saddened

Disheartened

25% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Disgusted

Anxious

Unsatisfied

Sad

Unhappy

Scared

Miffed

Offended

Surprised

Saddened

Uneasy

Disheartened

Displeased

Confused

11% Inconvenienced
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Disappointed

Anxious

Sad

Unhappy

Surprised

Anti Climax

Saddened

Other

Miffed

Disheartened

Uneasy

Unsatisfied

Scared

10% Communication
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Anxious

Disgusted

Sad

Miffed

Unsatisfied

Displeased

Offended

Surprised

Saddened

Unhappy

Disheartened

7% Delay
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Anxious

Disappointed

Miffed

Sad

Offended

Disheartened

6% Fraud
Feelings:

Frustrated

Furious

Disappointed

Annoyed

Disgusted

Let down

Surprised

Unhappy

Anxious

Anti Climax

Saddened

Uneasy

Scared

4% Rudeness
Feelings:

Frustrated

Furious

Annoyed

Let down

Disgusted

Disappointed

Anxious

Scared

2% Other
Feelings:

Annoyed

Furious

Frustrated

Disappointed

Let down

Disgusted

2% Returns
Feelings:

Furious

Annoyed

Frustrated

Disgusted

Let down

Disappointed

Unhappy

Offended

Unsatisfied

2% Discrimination
Feelings:

Frustrated

Annoyed

Disgusted

Furious

Unhappy

Unsatisfied

Disappointed

Let down

Offended

1% Embarrassment
Feelings:

Furious

Annoyed

Disgusted

Frustrated

Disappointed

Let down

1% Quality of product
Feelings:

Frustrated

Annoyed

Confused

Unhappy

Unsatisfied

Other

Let down

1% Delivery
Feelings:

Let down

Frustrated

Disappointed

Furious

0% Delivery
Feelings:

Delighted

Happy

Overjoyed

0% Service
Feelings:

Delighted

Happy

Overjoyed

0% Expectations Exceeded
Feelings:

Delighted

Happy

Overjoyed

Most positive experiences about Travel companies

High
Low
  1. Ryanair
  2. TUI
  3. Easyjet
  4. Alpharooms

Least positive experiences about Travel companies

High
Low
  1. British Airways
View the industry page
D

D MAZOR - Status: Approved

Submit your own

What happened

Flight cancelled, received Email they will refund in full and got only the Gov Taxes.

What I wish had happened

Getting the refund as written by their customer services.

Read more

E Bell - Status: Approved

What happened

Had package holiday booked to turkey at end of October due to working for Nhs and not being able to quarantine was adviced to get credit and use it to book another holiday to cyprus for that date. This was then cancelled on 7/10/20 recieved email saying I would get full refund, spoke this morning an...

What I wish had happened

Full refund to card

Read more

H Dwyer - Status: Approved

What happened

Couldn't travel due to illness and sent a form online with a doctors letter attached, hadn't heard anything for 6 weeks so rang several times and was told from what I could understand, language barrier!, I wasn't entitled to a refund and just don't know why, The last person I spoke to put the phone ...

What I wish had happened

Have a full refund

Read more
No great experiences publicly shared. Be the first.