Easyjet

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Recent not so great
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  • R We are booked to go to Portugal in September but as we all know Portugal is a no go country to travel to according U.K. Gov so we have hundreds of times emailed EasyJet even their CEO , tried calling ...
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  • They are refusing to give us a refund that the government have told us not to go on as it is not essential travel. We got our first flight cancelled so changed to another date then the government brou...
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  • D On January 19th we booked return flights from Luton to Alicante leaving Luton March 20th and booked car hire via the EasyJet website. EasyJet cancelled the flights on March 17th offering us a full ref...
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Easyjet Customers

Most talked about by Easyjet customers

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How this makes Easyjet customers feel

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Low
30% Customer Service
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22% Financial Loss
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Anti Climax

15% Inconvenienced
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9% Communication
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5% Other
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4% Rudeness
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4% Fraud
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3% Delay
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3% Returns
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3% Discrimination
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1% Embarrassment
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Furious

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1% Quality of product
Feelings:

Confused

Unhappy

Unsatisfied

Travel Customers

Most talked about by Travel customers

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How this makes Travel customers feel

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27% Financial Loss
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Anxious

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Anti Climax

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Disheartened

25% Customer Service
Feelings:

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11% Inconvenienced
Feelings:

Furious

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10% Communication
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7% Delay
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6% Fraud
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4% Rudeness
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2% Other
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2% Returns
Feelings:

Furious

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Unsatisfied

Offended

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Unhappy

2% Discrimination
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Furious

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1% Embarrassment
Feelings:

Disgusted

Furious

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Frustrated

1% Quality of product
Feelings:

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Unhappy

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Other

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1% Delivery
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0% Delivery
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0% Service
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0% Expectations Exceeded
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Most positive experiences about Travel companies

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  1. British Airways
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C Brooks - Status: Approved

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What happened

In February 2021 We booked to go to Ibiza for a friends wedding from 12th-17th august. Paid the holiday off in full then on 29/06/21 easyjet sent us an email cancelling the holiday. So panicked straight away and rang them up they either offered us a full refund as they could no longer do those dates...

What I wish had happened

Received our money back as easyjet have cancelled our holiday twice!

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