Foot Locker

Recent Compliments :)

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Recent Complaints :(

  • C Paid for tracksuit six week ago. Didn’t receive the item. Was only part refunded and now haven’t heard from them and it’s past the ten days they said it would take to resolve!
  • G I purchased some trainers about 8 weeks ago and returned them through their online returns for a refund with Hermes then 2 weeks later the same trainers were returned back I sent them back again with ...

Foot Locker Customers

Most talked about by Foot Locker customers

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How this makes Foot Locker customers feel

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29% Financial Loss
Feelings:

Furious

Annoyed

Frustrated

29% Delivery
Feelings:

Furious

Anxious

Surprised

29% Customer Service
Feelings:

Furious

Annoyed

Frustrated

Anxious

Surprised

14% Returns
Feelings:

Frustrated

Furious

Annoyed

Fashion Customers

Most talked about by Fashion customers

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How this makes Fashion customers feel

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20% Financial Loss
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Offended

Let down

Disappointed

15% Customer Service
Feelings:

Furious

Frustrated

Annoyed

Let down

Disgusted

Surprised

Anxious

13% Delivery
Feelings:

Furious

Let down

Disappointed

Frustrated

Annoyed

Anxious

Surprised

9% Returns
Feelings:

Furious

Annoyed

Frustrated

Offended

Disgusted

Let down

Disappointed

9% Delay
Feelings:

Disappointed

Frustrated

Let down

Annoyed

Furious

7% Discrimination
Feelings:

Furious

Frustrated

Disgusted

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Offended

7% Communication
Feelings:

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Furious

Annoyed

Let down

Disappointed

4% Expectations Exceeded
Feelings:

Grateful

Delighted

Happy

Special

Pleased

4% Service
Feelings:

Grateful

Delighted

Special

Happy

Pleased

4% Communication
Feelings:

Grateful

Happy

Pleased

Delighted

Special

4% Fraud
Feelings:

Furious

Frustrated

Disappointed

Disgusted

2% Rudeness
Feelings:

Disgusted

Furious

Frustrated

2% Quality of product
Feelings:

Furious

Frustrated

Disgusted

Most complained about Fashion companies

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  1. Foot Locker
  2. River Island
  3. Asos
  4. JD Sports Fashion

Most complimented Fashion companies

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  1. TK Maxx
  2. Saltspin
C

C ross - Status: Approved

What happened

Paid for tracksuit six week ago. Didn’t receive the item. Was only part refunded and now haven’t heard from them and it’s past the ten days they said it would take to resolve!

What I wish had happened

Would like a full refund and a goodwill gesture

G

G Sheffield - Status: Approved

What happened

I purchased some trainers about 8 weeks ago and returned them through their online returns for a refund with Hermes then 2 weeks later the same trainers were returned back I sent them back again with a letter inside explaining error They received item in 26th November at 10 am as I tracked them I ...

What I wish had happened

For them to at least reply with an update on my return and to finally receive my refund

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