GLS UK

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  • G GLS UK is the courier for a company Manomano. I ordered a product from Manomano. I recieved no notification from GLS about the likelihood of the intended delivery. Not until I got a email from them sa...
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GLS UK Customers

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How this makes GLS UK customers feel

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33% Customer Service
Feelings:

Annoyed

Frustrated

Unsatisfied

33% Communication
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Annoyed

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33% Delivery
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Annoyed

Frustrated

Unsatisfied

Delivery Service Customers

Most talked about by Delivery Service customers

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How this makes Delivery Service customers feel

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27% Delivery
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Disgusted

Unsatisfied

Unhappy

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Sad

Miffed

Offended

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20% Customer Service
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Furious

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Disgusted

Unsatisfied

Unhappy

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13% Financial Loss
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Furious

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Unhappy

Unsatisfied

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Surprised

10% Communication
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Furious

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Disgusted

Unsatisfied

Unhappy

Saddened

10% Delay
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Furious

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7% Inconvenienced
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Furious

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Anxious

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Offended

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3% Fraud
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2% Returns
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Unhappy

Unsatisfied

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2% Other
Feelings:

Furious

Annoyed

Frustrated

Surprised

Disgusted

Disappointed

1% Embarrassment
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Annoyed

Furious

Displeased

1% Delivery
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Happy

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Special

Delighted

1% Rudeness
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1% Communication
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Satisfied

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0% Service
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Grateful

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Delighted

0% Quality of product
Feelings:

Furious

Annoyed

Let down

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What happened

GLS UK is the courier for a company Manomano. I ordered a product from Manomano. I recieved no notification from GLS about the likelihood of the intended delivery. Not until I got a email from them saying nothing but showing a tracking link simply indicating they attempted to deliver but the consign...

What I wish had happened

That GLS simply sent email or text in advance indicating likelihood of delivery day and time so at least I could attempt to have time of work to receive my delivery. They could have requested in advance alternative arrangements from me if no one present. Or they could simply have left the parcel on...

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