Govia Thameslink Railway

Recent great
experiences :)

  • L Great journey on the Gatwick Express, Victoria to Brighton in just 55 mins. Lovely smart carriages, power socket to charge phone in 2nd class. Had no idea cheap day travel card was valid on this trai...

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Govia Thameslink Railway Customers

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50% Service
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50% Quality
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Public Transport Customers

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20% Service
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20% Rudeness
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20% Financial Loss
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L

L Evans (Customer) - Status: Approved

What happened

Great journey on the Gatwick Express, Victoria to Brighton in just 55 mins. Lovely smart carriages, power socket to charge phone in 2nd class. Had no idea cheap day travel card was valid on this train.

The impact it had

Quick and relaxed journey, departed and arrived on time. Super happy with the service :-)