Recent great
experiences :)
Recent not so great
experiences :(
Hermes Customers
Most talked about by Hermes customers
How this makes Hermes customers feel
Frustrated
Annoyed
Furious
Let down
Disappointed
Disgusted
Unsatisfied
Unhappy
Confused
Miffed
Saddened
Anxious
Sad
Frustrated
Furious
Annoyed
Let down
Disappointed
Disgusted
Unsatisfied
Unhappy
Anxious
Displeased
Saddened
Sad
Frustrated
Annoyed
Furious
Disappointed
Disgusted
Let down
Unhappy
Unsatisfied
Anxious
Sad
Surprised
Frustrated
Annoyed
Furious
Let down
Disappointed
Confused
Disgusted
Displeased
Miffed
Anxious
Frustrated
Annoyed
Furious
Disappointed
Let down
Disgusted
Unsatisfied
Saddened
Unhappy
Furious
Frustrated
Annoyed
Disappointed
Disgusted
Let down
Anxious
Confused
Miffed
Frustrated
Annoyed
Furious
Anxious
Disappointed
Unhappy
Unsatisfied
Let down
Disgusted
Frustrated
Furious
Annoyed
Let down
Disappointed
Unhappy
Furious
Annoyed
Frustrated
Surprised
Disgusted
Disappointed
Annoyed
Frustrated
Furious
Displeased
Let down
Furious
Disgusted
Annoyed
Frustrated
Furious
Annoyed
Let down
Grateful
Pleased
Happy
Delivery Service Customers
Most talked about by Delivery Service customers
How this makes Delivery Service customers feel
Frustrated
Annoyed
Furious
Disappointed
Let down
Disgusted
Unsatisfied
Unhappy
Anxious
Sad
Confused
Miffed
Offended
Saddened
Frustrated
Annoyed
Furious
Disappointed
Let down
Disgusted
Unsatisfied
Unhappy
Anxious
Sad
Offended
Displeased
Saddened
Frustrated
Furious
Annoyed
Disappointed
Disgusted
Let down
Unhappy
Unsatisfied
Anxious
Sad
Surprised
Frustrated
Annoyed
Furious
Let down
Disappointed
Disgusted
Confused
Anxious
Displeased
Miffed
Frustrated
Annoyed
Furious
Disappointed
Let down
Disgusted
Unsatisfied
Unhappy
Saddened
Furious
Frustrated
Annoyed
Disappointed
Disgusted
Let down
Anxious
Confused
Offended
Miffed
Disgusted
Furious
Frustrated
Disappointed
Annoyed
Let down
Sad
Unhappy
Frustrated
Annoyed
Furious
Disappointed
Let down
Unhappy
Unsatisfied
Anxious
Furious
Annoyed
Frustrated
Surprised
Disgusted
Disappointed
Frustrated
Annoyed
Furious
Displeased
Grateful
Happy
Satisfied
Pleased
Special
Delighted
Let down
Furious
Disgusted
Annoyed
Frustrated
Satisfied
Happy
Special
Delighted
Grateful
Grateful
Satisfied
Delighted
Furious
Annoyed
Let down
What happened
Sold laptop on ebay, used one day delivery option with hermes, sent on 20th January 2020. Parcel has been delayed. Complained on 25th January, nothing changed in tracking info. Complained on 27th January, apparently parcel has been refused by recipient and is being send back to me. Contacted recipie...
What I wish had happened
Returned parcel to me at reasonably short time, considered I've paid £14 for the delivery
What happened
We have had three parcels out for delivery with three different retailers since Friday 20th March. Every day we get a message saying that 'the courier has had an issue reaching your delivery address' and that delivery is to be rearranged. It then gets arranged for the following day and the same thin...
What I wish had happened
Firstly for the parcels to be delivered on the date and time that Hermes specified. If there were any problems (which there clearly are!) then we would have expected Hermes to get in touch to resolve any issues so they can get the parcels we have paid for out to us.
What happened
Hermes claims they have tried to deliver a parcel twice, but had trouble finding the address. (1) there are clear instructions on the address, and (2) despite telling me to contact them to fix the address, there is no way to actually contact them to do so.
What I wish had happened
Some form of option to contact a real person at Hermes to resolve this issue. Could take less than two minutes!