Hermes

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  • L Sold laptop on ebay, used one day delivery option with hermes, sent on 20th January 2020. Parcel has been delayed. Complained on 25th January, nothing changed in tracking info. Complained on 27th Janu...
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  • We have had three parcels out for delivery with three different retailers since Friday 20th March. Every day we get a message saying that 'the courier has had an issue reaching your delivery address' ...
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  • Hermes claims they have tried to deliver a parcel twice, but had trouble finding the address. (1) there are clear instructions on the address, and (2) despite telling me to contact them to fix the add...
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Hermes Customers

Most talked about by Hermes customers

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How this makes Hermes customers feel

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28% Delivery
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20% Customer Service
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14% Financial Loss
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10% Delay
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9% Communication
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6% Inconvenienced
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3% Returns
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3% Fraud
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2% Other
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2% Embarrassment
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1% Quality of product
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1% Rudeness
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1% Delivery
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Delivery Service Customers

Most talked about by Delivery Service customers

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27% Delivery
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20% Customer Service
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12% Financial Loss
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10% Delay
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9% Communication
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7% Inconvenienced
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3% Fraud
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3% Returns
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2% Other
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2% Embarrassment
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1% Delivery
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1% Quality of product
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1% Rudeness
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1% Communication
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0% Service
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Most positive experiences about Delivery Service companies

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  1. Hermes
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Least positive experiences about Delivery Service companies

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  1. DPD
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H Tee - Status: Approved

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What happened

Hermes have lost a package while in their care. It was shown as out for delivery on April 21st but no delivery has taken place. Hemers Customer Service have admitted that it is lost and have consistantly failed to resolve the issue. I have a log of all communication between Hermes and I. The package...

What I wish had happened

1. The package would have been delivered safely, as required. 2. If lost, Hermes would have a robust tracking system to locate the item. 3. Hermes Support would have the necessary procedures to communicate effectively with their customer and keep them informed in a timely manner, with out the need t...

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Indigo - Status: Approved

What happened

Every single delivery or parcel pickup that I have had scheduled in the past YEAR has failed. Every single one of them. For four days in a row, Hermes has rescheduled my latest delivery – first saying they will arrive in the afternoon, then last minute changing it to the evening, then not turning...

What I wish had happened

I wish my parcel would arrive on time at least once in a single year. I wish that the cycle of delays would end. If it's such an issue getting the parcel delivered on time then just deliver the item without telling me when to expect it!

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M

M Smith - Status: Approved

What happened

I took my returned parcel to my local shop and to be picked up by Hermes. The shop gave me a receipt and a tracking number. About a week later I checked the tracking number and according on the tracking number it says that it is still at the shop waiting to be picked up by Hermes driver.so I went to...

What I wish had happened

I wished I took it to my local post office.At lease their parcels don't get lost.

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