Hermes

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Recent not so great
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  • L Sold laptop on ebay, used one day delivery option with hermes, sent on 20th January 2020. Parcel has been delayed. Complained on 25th January, nothing changed in tracking info. Complained on 27th Janu...
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  • We have had three parcels out for delivery with three different retailers since Friday 20th March. Every day we get a message saying that 'the courier has had an issue reaching your delivery address' ...
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  • Hermes claims they have tried to deliver a parcel twice, but had trouble finding the address. (1) there are clear instructions on the address, and (2) despite telling me to contact them to fix the add...
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Hermes Customers

Most talked about by Hermes customers

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How this makes Hermes customers feel

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28% Delivery
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20% Customer Service
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14% Financial Loss
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10% Delay
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9% Communication
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6% Inconvenienced
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3% Returns
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3% Fraud
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2% Other
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2% Embarrassment
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1% Quality of product
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1% Rudeness
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1% Delivery
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Delivery Service Customers

Most talked about by Delivery Service customers

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How this makes Delivery Service customers feel

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27% Delivery
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20% Customer Service
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12% Financial Loss
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10% Delay
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Unsatisfied

9% Communication
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7% Inconvenienced
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3% Fraud
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3% Returns
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2% Other
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2% Embarrassment
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1% Delivery
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1% Quality of product
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1% Rudeness
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1% Communication
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0% Service
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Satisfied

Most positive experiences about Delivery Service companies

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  1. Hermes
  2. Yodel
  3. DPD
  4. Royal Mail

Least positive experiences about Delivery Service companies

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  1. DPD
  2. Hermes
View the industry page

A bangee - Status: Approved

Submit your own

What happened

They’ve either damaged or ‘lost ‘ at lease 12 parcels of mine over the last 4 weeks

What I wish had happened

I want to speak to a person , who can deal with my complaints and I want a refund for all the damaged & lost parcels

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N

n skeet - Status: Approved

What happened

i recieved a email on 22/4/20 informing me that Hermes had a parcel for me and would be delivering between 10am and 2pm that day . when i checked the tracking at 1.30pm it showed that the courier had an issue with getting to the address. what and why i do not know as i've never had a problem with th...

What I wish had happened

i would have like to have know the exact issue with the delivery address .They could have contacted the courier with the parcel and give me a full and accurate account of the problem . But more importantly redelivery of my parcel.

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W

W Evans - Status: Approved

What happened

They are continually losing parcels or not delivering on time There is no communication or updates

What I wish had happened

For my parcels to arrive and to be able to speak to someone when things are going wrong

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