Hisense Uk

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Recent not so great
experiences :(

  • J My Hisense fridge broke within a couple of weeks of purchase. A lug (which is part of the door) holding the shelves in the door, broke off so the shelf fell out. I contacted Hisense 'customer service ...
  • C never buying a Hisense product again! poor quality and customer service is terrible! bought a fridge for over £800 last year, packed up over the weekend, 4 children and £150 worth of food going to w...

Hisense Uk Customers

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33% Customer Service
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33% Quality of product
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17% Returns
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17% Inconvenienced
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Electronics Customers

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26% Customer Service
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13% Financial Loss
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Unhappy

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Insecure

13% Inconvenienced
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Anxious

Offended

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12% Communication
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8% Quality of product
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7% Delay
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6% Rudeness
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3% Fraud
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Furious

2% Returns
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2% Other
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Furious

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2% Delivery
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2% Service
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1% Discrimination
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1% Expectations Exceeded
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1% Quality of product
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1% Communication
Feelings:

Delighted

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  1. Apple
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J

J english - Status: Approved

What happened

My Hisense fridge broke within a couple of weeks of purchase. A lug (which is part of the door) holding the shelves in the door, broke off so the shelf fell out. I contacted Hisense 'customer service who advised me that accidental damage isn't covered by warranty. I explained there was no accident, ...

What I wish had happened

I wish they had acknowledged my problem and replaced the door of the fridge.

C

C hales - Status: Approved

What happened

never buying a Hisense product again! poor quality and customer service is terrible! bought a fridge for over £800 last year, packed up over the weekend, 4 children and £150 worth of food going to waste because they cannot send anyone before NEXT WEEK and there is "nothing else they can do".

What I wish had happened

I wish they could have been more understanding and worked with me to find a decent solution (get another engineer sooner) or full refund to buy a new fridge straight away

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