Jetline Holidays

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  • C Booked a hotel and cruise holiday...cancelled in July due to COVID. Set about getting a refund for deposit paid...eventually a partial refund with the balance of £1000 outstanding. Issues with credit...
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Jetline Holidays Customers

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How this makes Jetline Holidays customers feel

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33% Financial Loss
Feelings:

Let down

Furious

Frustrated

33% Communication
Feelings:

Let down

Furious

Frustrated

33% Delay
Feelings:

Let down

Furious

Frustrated

Travel Customers

Most talked about by Travel customers

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How this makes Travel customers feel

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27% Financial Loss
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Disgusted

Let down

Anxious

Unsatisfied

Miffed

Unhappy

Offended

Sad

Scared

Displeased

Surprised

Uneasy

Anti Climax

Confused

Saddened

Disheartened

25% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Disgusted

Anxious

Unsatisfied

Sad

Unhappy

Scared

Miffed

Offended

Surprised

Saddened

Uneasy

Disheartened

Displeased

Confused

11% Inconvenienced
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Disappointed

Anxious

Sad

Unhappy

Surprised

Anti Climax

Saddened

Other

Miffed

Disheartened

Uneasy

Unsatisfied

Scared

10% Communication
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Anxious

Disgusted

Sad

Miffed

Unsatisfied

Displeased

Offended

Surprised

Saddened

Unhappy

Disheartened

7% Delay
Feelings:

Furious

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Disgusted

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Anxious

Disappointed

Miffed

Sad

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Disheartened

6% Fraud
Feelings:

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Furious

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Annoyed

Disgusted

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Surprised

Unhappy

Anxious

Anti Climax

Saddened

Uneasy

Scared

4% Rudeness
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Furious

Annoyed

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Disgusted

Disappointed

Anxious

Scared

2% Other
Feelings:

Annoyed

Furious

Frustrated

Disappointed

Let down

Disgusted

2% Returns
Feelings:

Furious

Annoyed

Frustrated

Disgusted

Let down

Disappointed

Unhappy

Offended

Unsatisfied

2% Discrimination
Feelings:

Frustrated

Annoyed

Disgusted

Furious

Unhappy

Unsatisfied

Disappointed

Let down

Offended

1% Embarrassment
Feelings:

Furious

Annoyed

Disgusted

Frustrated

Disappointed

Let down

1% Quality of product
Feelings:

Frustrated

Annoyed

Confused

Unhappy

Unsatisfied

Other

Let down

1% Delivery
Feelings:

Let down

Frustrated

Disappointed

Furious

0% Delivery
Feelings:

Delighted

Happy

Overjoyed

0% Service
Feelings:

Delighted

Happy

Overjoyed

0% Expectations Exceeded
Feelings:

Delighted

Happy

Overjoyed

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What happened

Booked a hotel and cruise holiday...cancelled in July due to COVID. Set about getting a refund for deposit paid...eventually a partial refund with the balance of £1000 outstanding. Issues with credit refund note but since expired . Refusing to pay stating March 2021 is the new expiry date....any he...

What I wish had happened

The full refund initially but certainly the balance now...

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