Just Eat

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Recent not so great
experiences :(

  • I ordered a take away from a chinese in liverpool during my birthday weekend. The food was undercooked to the point of almost being raw, and over salted. Complained to the restaurant initially who wer...
  • R i ordered food from a place called “fortune house” and the food never came
  • I ordered Mac Donald’s breakfast for my grandson and myself this morning at 10:17, paid received reference number 1039083784 saying your order will arrive at 10:50, only to get a voicemail saying Ma...

Just Eat Customers

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28% Financial Loss
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Insecure

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Disappointed

Anti Climax

28% Delivery
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Anti Climax

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Miffed

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11% Quality of product
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Furious

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11% Fraud
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Anti Climax

11% Customer Service
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Furious

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6% Rudeness
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6% Inconvenienced
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Furious

Annoyed

Restaurants Customers

Most talked about by Restaurants customers

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How this makes Restaurants customers feel

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19% Financial Loss
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Furious

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Unhappy

Disheartened

Anti Climax

Put out

Insecure

Unsatisfied

16% Customer Service
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Anxious

Sad

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Anti Climax

Insecure

Miffed

Offended

Unsatisfied

Put out

Let down

12% Quality of product
Feelings:

Disappointed

Furious

Frustrated

Unsatisfied

Annoyed

Disgusted

Anxious

Unhappy

Scared

Disheartened

Let down

Miffed

Anti Climax

12% Fraud
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Unsatisfied

Unhappy

Anti Climax

Disgusted

Put out

10% Delivery
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Miffed

Disgusted

Disheartened

Unhappy

Anti Climax

Insecure

9% Rudeness
Feelings:

Furious

Disgusted

Annoyed

Frustrated

Offended

Anxious

5% Inconvenienced
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Annoyed

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Sad

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Let down

5% Embarrassment
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3% Delay
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2% Communication
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2% Delivery
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2% Communication
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2% Expectations Exceeded
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2% Other
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Scared

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Most positive experiences about Restaurants companies

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  1. Just Eat
  2. McDonalds
  3. Deliveroo
  4. Uber Eats

Least positive experiences about Restaurants companies

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  1. Nandos

C Parker - Status: Approved

What happened

I ordered a take away from a chinese in liverpool during my birthday weekend. The food was undercooked to the point of almost being raw, and over salted. Complained to the restaurant initially who were rude and hung up multiple times, took this to just eat as this is who it had been ordered through,...

What I wish had happened

For the takeaway to have apologised and either sent fresh food or offered a refund. For just eat to have contacted the takeaway at least to resolve or offered a refund. I emailed just eat three times after to chase this up abd they ignored every email

R

rileigh - Status: Approved

What happened

i ordered food from a place called “fortune house” and the food never came

What I wish had happened

for my food to come

D Ovenden - Status: Approved

What happened

I ordered Mac Donald’s breakfast for my grandson and myself this morning at 10:17, paid received reference number 1039083784 saying your order will arrive at 10:50, only to get a voicemail saying MacDonald’s say it’s to late for breakfast so I can’t have my order yet you have taking the mone...

What I wish had happened

To have our breakfast the time the driver was supposed to have it delivered. Rang macdonals to be told the driver can to late to pick the meals up so they had to shot the food away because it was cold. Not very good service is it.

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