Just Eat

Recent Compliments :)

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Recent Complaints :(

  • I ordered a take away from a chinese in liverpool during my birthday weekend. The food was undercooked to the point of almost being raw, and over salted. Complained to the restaurant initially who wer...
  • R i ordered food from a place called “fortune house” and the food never came
  • I ordered Mac Donald’s breakfast for my grandson and myself this morning at 10:17, paid received reference number 1039083784 saying your order will arrive at 10:50, only to get a voicemail saying Ma...

Just Eat Customers

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27% Financial Loss
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Anti Climax

27% Delivery
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13% Quality of product
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13% Fraud
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Anti Climax

7% Rudeness
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7% Inconvenienced
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7% Customer Service
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Furious

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Restaurants Customers

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16% Financial Loss
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Anti Climax

14% Customer Service
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Furious

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Anxious

Anti Climax

Miffed

Let down

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12% Rudeness
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Furious

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12% Fraud
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Disgusted

9% Quality of product
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Furious

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9% Delivery
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7% Inconvenienced
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7% Embarrassment
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2% Communication
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2% Delivery
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2% Communication
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2% Expectations Exceeded
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2% Delay
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2% Other
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Most complained about Restaurants companies

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  1. Just Eat
  2. McDonalds
  3. Deliveroo
  4. Burger King

Most complimented Restaurants companies

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  1. Nandos

C Parker - Status: Approved

What happened

I ordered a take away from a chinese in liverpool during my birthday weekend. The food was undercooked to the point of almost being raw, and over salted. Complained to the restaurant initially who were rude and hung up multiple times, took this to just eat as this is who it had been ordered through,...

What I wish had happened

For the takeaway to have apologised and either sent fresh food or offered a refund. For just eat to have contacted the takeaway at least to resolve or offered a refund. I emailed just eat three times after to chase this up abd they ignored every email

R

rileigh - Status: Approved

What happened

i ordered food from a place called “fortune house” and the food never came

What I wish had happened

for my food to come

D Ovenden - Status: Approved

What happened

I ordered Mac Donald’s breakfast for my grandson and myself this morning at 10:17, paid received reference number 1039083784 saying your order will arrive at 10:50, only to get a voicemail saying MacDonald’s say it’s to late for breakfast so I can’t have my order yet you have taking the mone...

What I wish had happened

To have our breakfast the time the driver was supposed to have it delivered. Rang macdonals to be told the driver can to late to pick the meals up so they had to shot the food away because it was cold. Not very good service is it.

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