KitchenAid

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  • M Kitchen Aid stand mixer was returned under warranty as it broke after less than a year of use. I was told it would be resolved within 10 working days. It was deemed non-repairable so I would be sent a...

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33% Rudeness
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33% Quality of product
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33% Delay
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26% Customer Service
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13% Financial Loss
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13% Inconvenienced
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12% Communication
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8% Quality of product
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7% Delay
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6% Rudeness
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3% Fraud
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2% Other
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2% Returns
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2% Delivery
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2% Service
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1% Discrimination
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1% Expectations Exceeded
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1% Quality of product
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Satisfied

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1% Communication
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Delighted

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M

M Massingham - Status: Resolved

What happened

Kitchen Aid stand mixer was returned under warranty as it broke after less than a year of use. I was told it would be resolved within 10 working days. It was deemed non-repairable so I would be sent a replacement. I was told the replacement was not available in my colour so offered a different colou...

What I wish had happened

An apology would be nice! Not once has anyone apologised for the inconvenience - being without a mixer for a month and the hours I have spent chasing (not to mention money as all the calls are in Belgium!). I would like a similar mixer replacement to mine (6.9L) within a timely manner! The mixer cos...

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