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  • M Kitchen Aid stand mixer was returned under warranty as it broke after less than a year of use. I was told it would be resolved within 10 working days. It was deemed non-repairable so I would be sent a...
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KitchenAid Customers

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33% Rudeness
Feelings:

Furious

Disappointed

Frustrated

33% Quality of product
Feelings:

Furious

Disappointed

Frustrated

33% Delay
Feelings:

Furious

Disappointed

Frustrated

Electronics Customers

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26% Customer Service
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Frustrated

Annoyed

Furious

Disappointed

Let down

Disgusted

Unsatisfied

Anxious

Unhappy

Offended

Surprised

Miffed

Saddened

Displeased

13% Financial Loss
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Frustrated

Annoyed

Furious

Disappointed

Let down

Disgusted

Anxious

Unhappy

Unsatisfied

Displeased

Insecure

13% Inconvenienced
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Annoyed

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Furious

Let down

Anxious

Offended

Disgusted

Scared

Surprised

Miffed

Unhappy

Unsatisfied

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12% Communication
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Frustrated

Furious

Annoyed

Disappointed

Disgusted

Let down

Anxious

Unsatisfied

Scared

Miffed

Unhappy

8% Quality of product
Feelings:

Frustrated

Disappointed

Annoyed

Let down

Furious

Unsatisfied

Insecure

Displeased

Saddened

Disgusted

Unhappy

7% Delay
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Frustrated

Furious

Annoyed

Let down

Disappointed

Disgusted

Anxious

6% Rudeness
Feelings:

Annoyed

Frustrated

Let down

Disappointed

Furious

Anxious

Surprised

Offended

Insecure

Saddened

Disgusted

Unsatisfied

3% Fraud
Feelings:

Frustrated

Annoyed

Disappointed

Disgusted

Anxious

Scared

Unsatisfied

Furious

2% Returns
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Annoyed

Disappointed

Frustrated

Displeased

Disgusted

Unsatisfied

2% Other
Feelings:

Furious

Frustrated

Disappointed

Disgusted

Anxious

Let down

2% Delivery
Feelings:

Frustrated

Annoyed

Disappointed

Furious

Disgusted

Let down

2% Service
Feelings:

Delighted

Satisfied

Happy

Pleased

1% Discrimination
Feelings:

Furious

Disgusted

Offended

Disappointed

1% Expectations Exceeded
Feelings:

Delighted

Happy

Satisfied

1% Quality of product
Feelings:

Satisfied

Delighted

Happy

Pleased

1% Communication
Feelings:

Delighted

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M

M Massingham - Status: Resolved

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What happened

Kitchen Aid stand mixer was returned under warranty as it broke after less than a year of use. I was told it would be resolved within 10 working days. It was deemed non-repairable so I would be sent a replacement. I was told the replacement was not available in my colour so offered a different colou...

What I wish had happened

An apology would be nice! Not once has anyone apologised for the inconvenience - being without a mixer for a month and the hours I have spent chasing (not to mention money as all the calls are in Belgium!). I would like a similar mixer replacement to mine (6.9L) within a timely manner! The mixer cos...

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