Lloyds Banking Group

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Recent not so great
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Lloyds Banking Group Customers

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Finance Customers

Most talked about by Finance customers

High
Low

How this makes Finance customers feel

High
Low
25% Customer Service
Feelings:

Disappointed

Frustrated

Furious

Anxious

Sad

17% Communication
Feelings:

Frustrated

Disappointed

Anxious

Furious

17% Delay
Feelings:

Disappointed

Frustrated

Anxious

Furious

8% Expectations Exceeded
Feelings:

Satisfied

8% Service
Feelings:

Satisfied

8% Delivery
Feelings:

Satisfied

8% Embarrassment
Feelings:

Furious

Sad

Anxious

8% Financial Loss
Feelings:

Anxious

Sad

Furious

Most positive experiences about Finance companies

High
Low
  1. Barclays
  2. Santander
  3. Nationwide

Least positive experiences about Finance companies

High
Low
  1. Santander
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No great experiences publicly shared. Be the first.