McDonalds

Recent great
experiences :)

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Recent not so great
experiences :(

  • I went to the Brighton m, western road branch this morning arriving at around 10:45. When I arrived, to the right of the door a member of staff was deep in conversation with a young couple, however a ...
  • I gave the man at the drive threw £20 and he disnt give me enough change when i got my reciete at the next bit i relised thant i got short changed and told the manager and he said that the till was d...

McDonalds Customers

Most talked about by McDonalds customers

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Low

How this makes McDonalds customers feel

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Low
33% Rudeness
Feelings:

Disgusted

Offended

Anxious

Furious

Frustrated

Annoyed

33% Embarrassment
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Offended

Anxious

17% Customer Service
Feelings:

Disgusted

Offended

Anxious

17% Fraud
Feelings:

Frustrated

Annoyed

Furious

Restaurants Customers

Most talked about by Restaurants customers

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Low

How this makes Restaurants customers feel

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Low
18% Financial Loss
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Disappointed

Put out

Anti Climax

Unhappy

Insecure

16% Customer Service
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Disgusted

Anxious

Unhappy

Anti Climax

Insecure

Miffed

Put out

Offended

Let down

Sad

12% Fraud
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Anti Climax

Disgusted

Put out

10% Rudeness
Feelings:

Furious

Disgusted

Annoyed

Frustrated

Offended

Anxious

10% Delivery
Feelings:

Frustrated

Furious

Annoyed

Miffed

Disgusted

Disappointed

Unhappy

Anti Climax

Insecure

8% Quality of product
Feelings:

Furious

Disgusted

Anxious

Scared

Let down

Annoyed

Miffed

Disappointed

Anti Climax

6% Inconvenienced
Feelings:

Annoyed

Frustrated

Sad

Anxious

Furious

Scared

Let down

6% Embarrassment
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Offended

Anxious

2% Communication
Feelings:

Disappointed

Anti Climax

Furious

2% Delivery
Feelings:

Happy

Delighted

Satisfied

2% Communication
Feelings:

Happy

Delighted

Satisfied

2% Expectations Exceeded
Feelings:

Delighted

Satisfied

Happy

2% Delay
Feelings:

Sad

Annoyed

Frustrated

2% Other
Feelings:

Let down

Anxious

Scared

Most positive experiences about Restaurants companies

High
Low
  1. Just Eat
  2. McDonalds
  3. Deliveroo
  4. Burger King

Least positive experiences about Restaurants companies

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Low
  1. Nandos

R Ives - Status: Approved

What happened

I went to the Brighton m, western road branch this morning arriving at around 10:45. When I arrived, to the right of the door a member of staff was deep in conversation with a young couple, however a young man entered the branch behind him so I followed. The staff at the door shouted to me ‘oi the...

What I wish had happened

The manager should have instantly taken him off the door, there should be clearer signs that there is a queue and I should be spoken to in a courteous manner. As you’ve come to learn, without customers you are nothing.

R Dunleavy - Status: Approved

What happened

I gave the man at the drive threw £20 and he disnt give me enough change when i got my reciete at the next bit i relised thant i got short changed and told the manager and he said that the till was down and thee was nothing they could of done about this i cant believe the expirience i have bin put ...

What I wish had happened

They would off gave me my correct change back

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