Morrisons

Recent great
experiences :)

  • J The staff in Morrison's, Letchworth are working so hard to keep everybody safe.
  • A lovely man named Keith at the Swindon Dorcan morrisons store really helped me, he really did go above and beyond to get me a dvd on one of your promotions.

Recent not so great
experiences :(

  • J I eent to where the cooked food was, there was cheese sticks and chilli bites it was sunday 2:15 there was only 5 cheese sticks and about 4 chilki bites. he wouldnt sell any to me as there wasnt 10. i...
  • R Brought a pack of sausages Morrisons branded the butchers market. From the local one next to the caravan site we are on, piece of glass or hard plastic inside the sausage when eating breakfast! Thank ...
  • M I am an Nhs worker and went into Morrison’s today to purchase some items and said can I use my nhs discount which I had with me and was told no! You have to do it by the app now? It changes two week...

Morrisons Customers

Most talked about by Morrisons customers

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Low

How this makes Morrisons customers feel

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Low
16% Inconvenienced
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13% Quality of product
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Uneasy

12% Customer Service
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Disappointed

Unhappy

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12% Communication
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Uneasy

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Unhappy

9% Embarrassment
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8% Financial Loss
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7% Rudeness
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4% Delay
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4% Injury
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3% Service
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Grateful

Special

Delighted

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2% Expectations Exceeded
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Grateful

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Delighted

2% Communication
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Grateful

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2% Other
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Unsatisfied

Put out

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Uneasy

1% Returns
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1% Discrimination
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1% Other
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Delighted

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1% Quality
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Delighted

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Special

Supermarket Customers

Most talked about by Supermarket customers

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How this makes Supermarket customers feel

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15% Customer Service
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13% Inconvenienced
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Confused

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11% Quality of product
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Unhappy

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Miffed

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Sad

9% Communication
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Indifferent

9% Rudeness
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Uneasy

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Disgusted

9% Financial Loss
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Annoyed

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Unhappy

Furious

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Anxious

Offended

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8% Embarrassment
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Annoyed

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Frustrated

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Uneasy

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Insecure

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4% Discrimination
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3% Other
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Annoyed

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Unsatisfied

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Sad

Uneasy

Other

Furious

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Anxious

3% Service
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Satisfied

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3% Delivery
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3% Delay
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2% Communication
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2% Expectations Exceeded
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Special

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Pleased

Satisfied

2% Injury
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Annoyed

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Let down

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Surprised

2% Returns
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Annoyed

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Furious

Anxious

Disheartened

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1% Fraud
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0% Other
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Delighted

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0% Quality
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0% Quality of product
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Happy

Satisfied

Other

Most positive experiences about Supermarket companies

High
Low
  1. Morrisons
  2. Asda
  3. Morrison (Wm) Supermarkets
  4. Tesco

Least positive experiences about Supermarket companies

High
Low
  1. Morrisons
  2. Aldi
  3. Morrison (Wm) Supermarkets
  4. Tesco
J

j bognar - Status: Approved

What happened

I eent to where the cooked food was, there was cheese sticks and chilli bites it was sunday 2:15 there was only 5 cheese sticks and about 4 chilki bites. he wouldnt sell any to me as there wasnt 10. it clearly says 25p each. i said i wanted both cheese sticjs and chilli bites but again he refused to...

What I wish had happened

he sold me both cheese sticks and chilli bites together for what ever price

R

R Babington - Status: Approved

What happened

Brought a pack of sausages Morrisons branded the butchers market. From the local one next to the caravan site we are on, piece of glass or hard plastic inside the sausage when eating breakfast! Thank god it was mine and not in my childrens!

What I wish had happened

For there to be no glass in my breakfast! Cut my gum also!

M

M Quiney - Status: Approved

What happened

I am an Nhs worker and went into Morrison’s today to purchase some items and said can I use my nhs discount which I had with me and was told no! You have to do it by the app now? It changes two weeks ago! Two females disc used this about 4metres away from me then walked off! Terrible customer serv...

What I wish had happened

To have good customer service and be happy to assist or could have said because I’ve seen your NHS ID, I can authorise it.

J

J english - Status: Approved

What happened

The staff in Morrison's, Letchworth are working so hard to keep everybody safe.

The impact it had

It was great to see cheery faces, helpful staff and their efforts made me feel so much safer at this stressful time.

R Dixson - Status: Approved

What happened

A lovely man named Keith at the Swindon Dorcan morrisons store really helped me, he really did go above and beyond to get me a dvd on one of your promotions.

The impact it had

It makes me feel really happy to know that the staff at morrisons are helpful, polite,friendly and will really help you if you need help.