Morrisons

Recent great
experiences :)

No great experiences publicly shared. Be the first.

Recent not so great
experiences :(

  • N Not a single cleared table, only one coffee machine working, floor filthy and an 1 hour wait for any hot food!
  • S My partner I and our two children's visited the cafe. No member of staff were at the till so we ordered at the self service checkout. We ordered Three large breakfasts, with the intention to share the...
  • J No sugar sachets. Customers have to take it out of a bag with a spoon, it’s not very hygienic and hundreds could have touched the spoon. Not a smile from any of the staff walking around like zombies...

Morrisons Customers

Most talked about by Morrisons customers

High
Low

How this makes Morrisons customers feel

High
Low
30% Customer Service
Feelings:

Annoyed

Disappointed

Let down

Frustrated

Uneasy

Unhappy

Put out

Unsatisfied

20% Communication
Feelings:

Disappointed

Annoyed

Let down

Unsatisfied

Frustrated

Unhappy

15% Embarrassment
Feelings:

Annoyed

Unhappy

Saddened

Let down

Uneasy

Disappointed

Put out

10% Inconvenienced
Feelings:

Annoyed

Let down

Uneasy

Disappointed

10% Financial Loss
Feelings:

Disappointed

Frustrated

Let down

Unsatisfied

Annoyed

10% Discrimination
Feelings:

Annoyed

Disappointed

Put out

Unhappy

Saddened

5% Rudeness
Feelings:

Unhappy

Saddened

Annoyed

Supermarket Customers

Most talked about by Supermarket customers

High
Low

How this makes Supermarket customers feel

High
Low
16% Customer Service
Feelings:

Annoyed

Disappointed

Frustrated

Let down

Unsatisfied

Displeased

Unhappy

Saddened

Put out

Uneasy

Disheartened

Furious

Confused

Disgusted

Anxious

Indifferent

Insecure

Other

Surprised

Scared

12% Quality of product
Feelings:

Annoyed

Disappointed

Unsatisfied

Displeased

Unhappy

Let down

Frustrated

Uneasy

Saddened

Disgusted

Disheartened

Confused

Put out

Other

Furious

Miffed

Sad

Indifferent

Insecure

Surprised

12% Inconvenienced
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unsatisfied

Unhappy

Displeased

Furious

Disgusted

Put out

Uneasy

Confused

Saddened

Disheartened

Surprised

Anxious

Insecure

Offended

11% Rudeness
Feelings:

Annoyed

Frustrated

Disappointed

Uneasy

Let down

Displeased

Unhappy

Unsatisfied

Saddened

Insecure

Disheartened

Confused

Other

Furious

Indifferent

Offended

Disgusted

Surprised

10% Embarrassment
Feelings:

Annoyed

Frustrated

Disappointed

Uneasy

Unhappy

Let down

Unsatisfied

Saddened

Insecure

Disheartened

Displeased

Other

Anxious

Furious

Confused

Indifferent

Scared

Offended

Put out

9% Financial Loss
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unsatisfied

Unhappy

Displeased

Uneasy

Furious

Disheartened

Disgusted

Confused

Put out

Saddened

Insecure

Other

Anxious

Offended

Surprised

8% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unsatisfied

Displeased

Disheartened

Unhappy

Confused

Put out

Uneasy

Furious

Disgusted

Saddened

Indifferent

Insecure

Other

5% Discrimination
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Saddened

Unhappy

Insecure

Disheartened

Displeased

Unsatisfied

Uneasy

Furious

Put out

Disgusted

Other

Scared

Confused

Anxious

Offended

4% Other
Feelings:

Annoyed

Disappointed

Unsatisfied

Let down

Frustrated

Displeased

Insecure

Uneasy

Saddened

Unhappy

Disheartened

Furious

Put out

Anxious

Other

Sad

3% Delay
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Displeased

Unsatisfied

Unhappy

Put out

Saddened

2% Delivery
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unhappy

Furious

Unsatisfied

Disgusted

Anxious

2% Service
Feelings:

Grateful

Happy

Delighted

Satisfied

Pleased

Special

Other

2% Injury
Feelings:

Annoyed

Let down

Frustrated

Unsatisfied

Saddened

Disappointed

Unhappy

Confused

Uneasy

Put out

Displeased

Surprised

1% Expectations Exceeded
Feelings:

Happy

Grateful

Delighted

Pleased

Special

Satisfied

Other

1% Fraud
Feelings:

Annoyed

Frustrated

Disheartened

Disappointed

Unsatisfied

Displeased

Saddened

Confused

Let down

Unhappy

1% Communication
Feelings:

Grateful

Happy

Pleased

Satisfied

Delighted

Special

1% Returns
Feelings:

Frustrated

Annoyed

Disappointed

Furious

Anxious

Disheartened

Unsatisfied

Let down

Put out

0% Other
Feelings:

Satisfied

Delighted

Grateful

0% Quality
Feelings:

Delighted

Grateful

Special

0% Quality of product
Feelings:

Happy

Satisfied

Other

Most positive experiences about Supermarket companies

High
Low
  1. Morrisons
  2. Morrisons
  3. Aldi
  4. Asda

Least positive experiences about Supermarket companies

High
Low
  1. Morrisons
  2. Aldi
  3. Morrisons
  4. Tesco
N

N Sumner - Status: Approved

What happened

Not a single cleared table, only one coffee machine working, floor filthy and an 1 hour wait for any hot food!

What I wish had happened

Clean tables, and enough staff to keep the cafe clean and serve food in a reasonable time.

S

S Baldwin - Status: Approved

What happened

My partner I and our two children's visited the cafe. No member of staff were at the till so we ordered at the self service checkout. We ordered Three large breakfasts, with the intention to share the third between our kids. After visiting the table we saw that kids eat free with any main meal. Afte...

What I wish had happened

Been able to have refunded one big breakfast so we could receive our two free children's breakfast.

J

J Brady - Status: Approved

What happened

No sugar sachets. Customers have to take it out of a bag with a spoon, it’s not very hygienic and hundreds could have touched the spoon. Not a smile from any of the staff walking around like zombies.

What I wish had happened

Normally staff are polite smiling and sugar is always in small sachets. There’s no one on the till either

No great experiences publicly shared. Be the first.