Morrisons

Recent great
experiences :)

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Recent not so great
experiences :(

  • N Not a single cleared table, only one coffee machine working, floor filthy and an 1 hour wait for any hot food!
  • S My partner I and our two children's visited the cafe. No member of staff were at the till so we ordered at the self service checkout. We ordered Three large breakfasts, with the intention to share the...
  • J No sugar sachets. Customers have to take it out of a bag with a spoon, it’s not very hygienic and hundreds could have touched the spoon. Not a smile from any of the staff walking around like zombies...

Morrisons Customers

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How this makes Morrisons customers feel

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30% Customer Service
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20% Communication
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15% Embarrassment
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10% Inconvenienced
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10% Financial Loss
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10% Discrimination
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5% Rudeness
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Supermarket Customers

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How this makes Supermarket customers feel

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16% Customer Service
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12% Inconvenienced
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12% Quality of product
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11% Rudeness
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10% Embarrassment
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9% Financial Loss
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8% Communication
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5% Discrimination
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4% Other
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3% Delay
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2% Delivery
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2% Fraud
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2% Service
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2% Injury
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1% Expectations Exceeded
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1% Communication
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1% Returns
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0% Other
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0% Quality
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0% Quality of product
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Other

Most positive experiences about Supermarket companies

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Low
  1. Morrisons
  2. Morrisons
  3. Asda
  4. Aldi

Least positive experiences about Supermarket companies

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Low
  1. Morrisons
  2. Aldi
  3. Morrisons
  4. Tesco
N

N Sumner - Status: Approved

What happened

Not a single cleared table, only one coffee machine working, floor filthy and an 1 hour wait for any hot food!

What I wish had happened

Clean tables, and enough staff to keep the cafe clean and serve food in a reasonable time.

S

S Baldwin - Status: Approved

What happened

My partner I and our two children's visited the cafe. No member of staff were at the till so we ordered at the self service checkout. We ordered Three large breakfasts, with the intention to share the third between our kids. After visiting the table we saw that kids eat free with any main meal. Afte...

What I wish had happened

Been able to have refunded one big breakfast so we could receive our two free children's breakfast.

J

J Brady - Status: Approved

What happened

No sugar sachets. Customers have to take it out of a bag with a spoon, it’s not very hygienic and hundreds could have touched the spoon. Not a smile from any of the staff walking around like zombies.

What I wish had happened

Normally staff are polite smiling and sugar is always in small sachets. There’s no one on the till either

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