Morrisons Cafe

Recent great
experiences :)

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Recent not so great
experiences :(

  • N Not a single cleared table, only one coffee machine working, floor filthy and an 1 hour wait for any hot food!
  • S My partner I and our two children's visited the cafe. No member of staff were at the till so we ordered at the self service checkout. We ordered Three large breakfasts, with the intention to share the...

Morrisons Cafe Customers

Most talked about by Morrisons Cafe customers

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How this makes Morrisons Cafe customers feel

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33% Customer Service
Feelings:

Disappointed

Let down

Annoyed

Unsatisfied

33% Communication
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Disappointed

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Unsatisfied

Annoyed

17% Inconvenienced
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Annoyed

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17% Financial Loss
Feelings:

Disappointed

Let down

Unsatisfied

Supermarket Customers

Most talked about by Supermarket customers

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How this makes Supermarket customers feel

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15% Customer Service
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Frustrated

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Let down

Unsatisfied

Displeased

Unhappy

Saddened

Furious

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Uneasy

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13% Quality of product
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Unhappy

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Unsatisfied

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Uneasy

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Other

Confused

Furious

Miffed

Surprised

Sad

11% Inconvenienced
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Annoyed

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Unsatisfied

Furious

Unhappy

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Uneasy

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Confused

Disheartened

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Anxious

10% Rudeness
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9% Financial Loss
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Annoyed

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Unsatisfied

Let down

Unhappy

Uneasy

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Furious

Disheartened

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Other

Insecure

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Anxious

Offended

9% Embarrassment
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Insecure

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Other

Anxious

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Scared

Confused

8% Communication
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Annoyed

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Unsatisfied

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Indifferent

Insecure

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4% Discrimination
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4% Other
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Annoyed

Let down

Disappointed

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Unsatisfied

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Insecure

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Other

3% Delay
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2% Injury
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Unsatisfied

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Unhappy

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Surprised

2% Delivery
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2% Service
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2% Expectations Exceeded
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1% Communication
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1% Fraud
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Annoyed

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1% Returns
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0% Other
Feelings:

Delighted

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0% Quality
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Delighted

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0% Quality of product
Feelings:

Happy

Satisfied

Other

Most positive experiences about Supermarket companies

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Low
  1. Morrisons
  2. Morrison (Wm) Supermarkets
  3. Asda
  4. Aldi

Least positive experiences about Supermarket companies

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Low
  1. Morrisons
  2. Aldi
  3. Tesco
  4. Morrison (Wm) Supermarkets
N

N Sumner - Status: Approved

What happened

Not a single cleared table, only one coffee machine working, floor filthy and an 1 hour wait for any hot food!

What I wish had happened

Clean tables, and enough staff to keep the cafe clean and serve food in a reasonable time.

S

S Baldwin - Status: Approved

What happened

My partner I and our two children's visited the cafe. No member of staff were at the till so we ordered at the self service checkout. We ordered Three large breakfasts, with the intention to share the third between our kids. After visiting the table we saw that kids eat free with any main meal. Afte...

What I wish had happened

Been able to have refunded one big breakfast so we could receive our two free children's breakfast.

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