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Nandos Customers

Most talked about by Nandos customers

High
Low

How this makes Nandos customers feel

High
Low
33% Delivery
Feelings:

Happy

Delighted

Satisfied

33% Communication
Feelings:

Happy

Delighted

Satisfied

33% Expectations Exceeded
Feelings:

Happy

Delighted

Satisfied

Restaurants Customers

Most talked about by Restaurants customers

High
Low

How this makes Restaurants customers feel

High
Low
18% Financial Loss
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Disgusted

Unhappy

Put out

Unsatisfied

Disheartened

Anti Climax

Insecure

16% Customer Service
Feelings:

Frustrated

Disappointed

Furious

Annoyed

Disgusted

Anxious

Unsatisfied

Let down

Unhappy

Put out

Sad

Anti Climax

Insecure

Miffed

Offended

13% Quality of product
Feelings:

Disappointed

Annoyed

Unsatisfied

Furious

Disgusted

Frustrated

Disheartened

Anxious

Miffed

Scared

Unhappy

Let down

Anti Climax

11% Fraud
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Anti Climax

Put out

Unsatisfied

Unhappy

Disgusted

10% Delivery
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Miffed

Disgusted

Disheartened

Unhappy

Anti Climax

Insecure

8% Rudeness
Feelings:

Furious

Disgusted

Annoyed

Frustrated

Offended

Anxious

7% Inconvenienced
Feelings:

Annoyed

Frustrated

Let down

Unsatisfied

Sad

Furious

Anxious

Scared

Disappointed

5% Embarrassment
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Offended

Anxious

3% Delay
Feelings:

Frustrated

Unsatisfied

Annoyed

Sad

Disappointed

2% Communication
Feelings:

Disappointed

Anti Climax

Furious

2% Delivery
Feelings:

Happy

Delighted

Satisfied

2% Communication
Feelings:

Happy

Delighted

Satisfied

2% Expectations Exceeded
Feelings:

Happy

Delighted

Satisfied

2% Other
Feelings:

Anxious

Scared

Let down

Most positive experiences about Restaurants companies

High
Low
  1. Just Eat
  2. McDonalds
  3. Deliveroo
  4. Uber Eats

Least positive experiences about Restaurants companies

High
Low
  1. Nandos
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What happened

Delivery man was so lovely “robin” nandos Springfield quay.

The impact it had

Made our experience better

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