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Nandos Customers

Most talked about by Nandos customers

High
Low

How this makes Nandos customers feel

High
Low
33% Delivery
Feelings:

Happy

Delighted

Satisfied

33% Communication
Feelings:

Happy

Delighted

Satisfied

33% Expectations Exceeded
Feelings:

Happy

Delighted

Satisfied

Restaurants Customers

Most talked about by Restaurants customers

High
Low

How this makes Restaurants customers feel

High
Low
19% Financial Loss
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Disgusted

Unhappy

Disheartened

Anti Climax

Put out

Insecure

Unsatisfied

16% Customer Service
Feelings:

Frustrated

Furious

Disappointed

Annoyed

Disgusted

Anxious

Sad

Unhappy

Anti Climax

Insecure

Miffed

Offended

Unsatisfied

Put out

Let down

12% Quality of product
Feelings:

Disappointed

Furious

Frustrated

Unsatisfied

Annoyed

Disgusted

Anxious

Unhappy

Scared

Disheartened

Let down

Miffed

Anti Climax

12% Fraud
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Unsatisfied

Unhappy

Anti Climax

Disgusted

Put out

10% Delivery
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Miffed

Disgusted

Disheartened

Unhappy

Anti Climax

Insecure

9% Rudeness
Feelings:

Furious

Disgusted

Annoyed

Frustrated

Offended

Anxious

5% Inconvenienced
Feelings:

Annoyed

Frustrated

Sad

Furious

Anxious

Scared

Let down

5% Embarrassment
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Offended

Anxious

3% Delay
Feelings:

Frustrated

Annoyed

Sad

Disappointed

Unsatisfied

2% Communication
Feelings:

Disappointed

Anti Climax

Furious

2% Delivery
Feelings:

Happy

Delighted

Satisfied

2% Communication
Feelings:

Delighted

Satisfied

Happy

2% Expectations Exceeded
Feelings:

Happy

Delighted

Satisfied

2% Other
Feelings:

Scared

Let down

Anxious

Most positive experiences about Restaurants companies

High
Low
  1. Just Eat
  2. McDonalds
  3. Deliveroo
  4. Uber Eats

Least positive experiences about Restaurants companies

High
Low
  1. Nandos
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What happened

Delivery man was so lovely “robin” nandos Springfield quay.

The impact it had

Made our experience better

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