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Nandos Customers

Most talked about by Nandos customers

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Low

How this makes Nandos customers feel

High
Low
33% Delivery
Feelings:

Happy

Delighted

Satisfied

33% Communication
Feelings:

Happy

Delighted

Satisfied

33% Expectations Exceeded
Feelings:

Happy

Delighted

Satisfied

Restaurants Customers

Most talked about by Restaurants customers

High
Low

How this makes Restaurants customers feel

High
Low
18% Customer Service
Feelings:

Frustrated

Annoyed

Disappointed

Furious

Displeased

Unhappy

Disgusted

Anxious

Unsatisfied

Let down

Put out

Sad

Anti Climax

Insecure

Miffed

Offended

18% Financial Loss
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Unhappy

Disgusted

Displeased

Put out

Unsatisfied

Disheartened

Anti Climax

Insecure

15% Quality of product
Feelings:

Annoyed

Disappointed

Frustrated

Unsatisfied

Displeased

Furious

Disgusted

Disheartened

Anxious

Miffed

Scared

Unhappy

Let down

Anti Climax

11% Fraud
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Unsatisfied

Anti Climax

Displeased

Put out

Unhappy

Disgusted

8% Delivery
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Miffed

Disgusted

Disheartened

Unhappy

Anti Climax

Insecure

7% Rudeness
Feelings:

Furious

Disgusted

Annoyed

Frustrated

Offended

Anxious

7% Inconvenienced
Feelings:

Annoyed

Unsatisfied

Frustrated

Disappointed

Let down

Displeased

Sad

Furious

Anxious

Scared

4% Embarrassment
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Offended

Anxious

3% Communication
Feelings:

Displeased

Annoyed

Disappointed

Anti Climax

Furious

Frustrated

3% Delay
Feelings:

Frustrated

Unsatisfied

Annoyed

Sad

Disappointed

1% Returns
Feelings:

Displeased

Unhappy

Frustrated

1% Delivery
Feelings:

Happy

Delighted

Satisfied

1% Communication
Feelings:

Happy

Delighted

Satisfied

1% Expectations Exceeded
Feelings:

Happy

Delighted

Satisfied

1% Other
Feelings:

Anxious

Scared

Let down

Most positive experiences about Restaurants companies

High
Low
  1. Just Eat
  2. McDonalds
  3. NCF Living
  4. Deliveroo

Least positive experiences about Restaurants companies

High
Low
  1. Nandos
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What happened

Delivery man was so lovely “robin” nandos Springfield quay.

The impact it had

Made our experience better

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