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Nandos Customers

Most talked about by Nandos customers

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Low

How this makes Nandos customers feel

High
Low
33% Delivery
Feelings:

Happy

Delighted

Satisfied

33% Communication
Feelings:

Happy

Delighted

Satisfied

33% Expectations Exceeded
Feelings:

Happy

Delighted

Satisfied

Restaurants Customers

Most talked about by Restaurants customers

High
Low

How this makes Restaurants customers feel

High
Low
18% Financial Loss
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Disappointed

Put out

Anti Climax

Unhappy

Insecure

16% Customer Service
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Disgusted

Anxious

Unhappy

Anti Climax

Insecure

Miffed

Put out

Offended

Let down

Sad

12% Fraud
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Anti Climax

Disgusted

Put out

10% Rudeness
Feelings:

Furious

Disgusted

Annoyed

Frustrated

Offended

Anxious

10% Delivery
Feelings:

Frustrated

Furious

Annoyed

Miffed

Disgusted

Disappointed

Unhappy

Anti Climax

Insecure

8% Quality of product
Feelings:

Furious

Disgusted

Anxious

Scared

Let down

Annoyed

Miffed

Disappointed

Anti Climax

6% Inconvenienced
Feelings:

Annoyed

Frustrated

Sad

Anxious

Furious

Scared

Let down

6% Embarrassment
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Offended

Anxious

2% Communication
Feelings:

Disappointed

Anti Climax

Furious

2% Delivery
Feelings:

Happy

Delighted

Satisfied

2% Communication
Feelings:

Happy

Delighted

Satisfied

2% Expectations Exceeded
Feelings:

Delighted

Satisfied

Happy

2% Delay
Feelings:

Sad

Annoyed

Frustrated

2% Other
Feelings:

Let down

Anxious

Scared

Most positive experiences about Restaurants companies

High
Low
  1. Just Eat
  2. McDonalds
  3. Deliveroo
  4. Burger King

Least positive experiences about Restaurants companies

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Low
  1. Nandos
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What happened

Delivery man was so lovely “robin” nandos Springfield quay.

The impact it had

Made our experience better

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