Nationwide

Recent great
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Recent not so great
experiences :(

  • We have been saving money in our current account to pay off our government Help to Buy loan. Each month we transfer most of our wage into our Nationwide current account. Often we transfer too much and...

Nationwide Customers

Most talked about by Nationwide customers

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How this makes Nationwide customers feel

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Low
33% Customer Service
Feelings:

Furious

Sad

Anxious

33% Embarrassment
Feelings:

Furious

Sad

Anxious

33% Financial Loss
Feelings:

Furious

Sad

Anxious

Finance Customers

Most talked about by Finance customers

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Low

How this makes Finance customers feel

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Low
25% Customer Service
Feelings:

Disappointed

Frustrated

Furious

Anxious

Sad

17% Communication
Feelings:

Frustrated

Disappointed

Anxious

Furious

17% Delay
Feelings:

Disappointed

Frustrated

Anxious

Furious

8% Expectations Exceeded
Feelings:

Satisfied

8% Service
Feelings:

Satisfied

8% Delivery
Feelings:

Satisfied

8% Embarrassment
Feelings:

Furious

Sad

Anxious

8% Financial Loss
Feelings:

Anxious

Sad

Furious

Most positive experiences about Finance companies

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Low
  1. Barclays
  2. Santander
  3. Nationwide

Least positive experiences about Finance companies

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Low
  1. Santander

H Ramzan - Status: Approved

What happened

We have been saving money in our current account to pay off our government Help to Buy loan. Each month we transfer most of our wage into our Nationwide current account. Often we transfer too much and have to transfer some back. Nationwide have frozen our account and we can not view it or gain acces...

What I wish had happened

Why could the bank not call us to raise any concerns. Explain the situation and that they needed to investigate. We would have still been concerned but understood they had a job to do and we have nothing to hide. We could have addressed concerns about not having enough money due to transferring it a...

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