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  • S After my son lost his job and house in London due to Covid-19 he was forced to come home until he can find a new job. I live in Berwick-Upon-Tweed and as he does not drive so the only option was for m...
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33% Rudeness
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33% Quality of product
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Scared

33% Customer Service
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S Charlton - Status: Approved

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What happened

After my son lost his job and house in London due to Covid-19 he was forced to come home until he can find a new job. I live in Berwick-Upon-Tweed and as he does not drive so the only option was for me to hire a van and pick him and his belongings up myself. As I live in a rural area there are limit...

What I wish had happened

As soon as the upgrade was rejected, a suitable van that I ordered in the first place should have provided as per the contractual obligation. Now the incident has happened, I would expect a refund (either a full or percentage) as compensation for the pain and anxiety they caused and the extra diesel...

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