Qatar Airways

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Recent not so great
experiences :(

  • C My flight was cancelled for Wednesday 12 August Postponed to Friday 14 Also your agents would not accept cash for excess luggage I had to leave a suitcase

Qatar Airways Customers

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33% Financial Loss
Feelings:

Furious

Disappointed

Disgusted

33% Rudeness
Feelings:

Furious

Disappointed

Disgusted

33% Inconvenienced
Feelings:

Furious

Disappointed

Disgusted

Travel Customers

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How this makes Travel customers feel

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27% Financial Loss
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Disgusted

Let down

Anxious

Unsatisfied

Miffed

Unhappy

Offended

Sad

Scared

Displeased

Surprised

Uneasy

Anti Climax

Confused

Saddened

Disheartened

25% Customer Service
Feelings:

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Furious

Annoyed

Let down

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Anxious

Unsatisfied

Sad

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Uneasy

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Confused

11% Inconvenienced
Feelings:

Furious

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Disgusted

Let down

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Anxious

Sad

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Anti Climax

Saddened

Other

Miffed

Disheartened

Uneasy

Unsatisfied

Scared

10% Communication
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7% Delay
Feelings:

Furious

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Anxious

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6% Fraud
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Furious

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Annoyed

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Unhappy

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Anti Climax

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4% Rudeness
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Frustrated

Furious

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Anxious

Scared

2% Other
Feelings:

Annoyed

Furious

Frustrated

Disappointed

Let down

Disgusted

2% Returns
Feelings:

Furious

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Disappointed

Unhappy

Offended

Unsatisfied

2% Discrimination
Feelings:

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Furious

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Offended

1% Embarrassment
Feelings:

Furious

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Let down

1% Quality of product
Feelings:

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Annoyed

Confused

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Other

Let down

1% Delivery
Feelings:

Let down

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Furious

0% Delivery
Feelings:

Delighted

Happy

Overjoyed

0% Service
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Delighted

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0% Expectations Exceeded
Feelings:

Delighted

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  1. British Airways
C

C Clement Price - Status: Approved

What happened

My flight was cancelled for Wednesday 12 August Postponed to Friday 14 Also your agents would not accept cash for excess luggage I had to leave a suitcase

What I wish had happened

I left Tanzania on Ethiopian Air & was allowed 50 kgs Your flight only allowed 30kgs They would not take cash for excess luggage & I had to sleep at the airport for 2 days

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