Ryanair

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Recent not so great
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  • P I've been in dispute with Ryanair since June 2018. Our flight was cancelled on 17 June until we got another flight on the 19th. European legislation says any delays over four hours should be compen...
  • K Basically they refused a family of five with two disabled passengers onto plane even though children were at the gate and the two disabled passengers were at the top of a broken escalator and the gate...
  • Booked flights to Lanzarote last year for July. Spain is now on the list and we would have to quarantine for 14 days on return. We would like to follow government advice and postpone our flight. To ch...

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34% Financial Loss
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23% Customer Service
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11% Delay
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8% Communication
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6% Fraud
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3% Discrimination
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3% Returns
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2% Rudeness
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2% Embarrassment
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2% Delivery
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2% Other
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26% Financial Loss
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25% Customer Service
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11% Inconvenienced
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10% Communication
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8% Delay
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6% Fraud
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3% Other
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3% Returns
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2% Embarrassment
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1% Discrimination
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1% Quality of product
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Most positive experiences about Travel companies

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  1. British Airways
P

P Granville Watkins - Status: Approved

What happened

I've been in dispute with Ryanair since June 2018. Our flight was cancelled on 17 June until we got another flight on the 19th. European legislation says any delays over four hours should be compensated (Rule E/261 I think). We were delayed 48 hours! They even gave me contradictory excuses. ...

What I wish had happened

Like thousands of other delayed passengers, we would have expected compensation.

K

K Carr - Status: Approved

What happened

Basically they refused a family of five with two disabled passengers onto plane even though children were at the gate and the two disabled passengers were at the top of a broken escalator and the gate staff could see us but still chose to close the gate in front of us. Totally ruined our much needed...

What I wish had happened

They should have let us through. I could have understood if the gate was actually closed and we had been 10 minutes late but we were there. Seeing as the children were there and actually seeing us they should have helped me trying to help my husband who has MS down the broken escalator steps which w...

N Whiteman - Status: Approved

What happened

Booked flights to Lanzarote last year for July. Spain is now on the list and we would have to quarantine for 14 days on return. We would like to follow government advice and postpone our flight. To change our flights to next year (2 adults and 2 children) it will cost £520 plus fees making it £660...

What I wish had happened

I would have liked Ryanair to change our flights with no added fees due to the coronavirus pandemic. That would be the right and moral thing to do.

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