Ryanair

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Recent not so great
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  • P I've been in dispute with Ryanair since June 2018. Our flight was cancelled on 17 June until we got another flight on the 19th. European legislation says any delays over four hours should be compen...
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  • K Basically they refused a family of five with two disabled passengers onto plane even though children were at the gate and the two disabled passengers were at the top of a broken escalator and the gate...
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  • Booked flights to Lanzarote last year for July. Spain is now on the list and we would have to quarantine for 14 days on return. We would like to follow government advice and postpone our flight. To ch...
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Ryanair Customers

Most talked about by Ryanair customers

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How this makes Ryanair customers feel

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31% Financial Loss
Feelings:

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Furious

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25% Customer Service
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10% Communication
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8% Delay
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7% Inconvenienced
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Furious

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Uneasy

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7% Fraud
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Uneasy

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3% Discrimination
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Furious

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3% Returns
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1% Rudeness
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Furious

1% Embarrassment
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1% Delivery
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1% Other
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1% Quality of product
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Annoyed

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Travel Customers

Most talked about by Travel customers

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How this makes Travel customers feel

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27% Financial Loss
Feelings:

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Anti Climax

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25% Customer Service
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11% Inconvenienced
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Furious

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10% Communication
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7% Delay
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6% Fraud
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4% Rudeness
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2% Other
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2% Returns
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Furious

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2% Discrimination
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1% Embarrassment
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Furious

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1% Quality of product
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Other

Let down

1% Delivery
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0% Delivery
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0% Service
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0% Expectations Exceeded
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Most positive experiences about Travel companies

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  1. Ryanair
  2. TUI
  3. Easyjet
  4. Alpharooms

Least positive experiences about Travel companies

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Low
  1. British Airways
View the industry page

S Arnott - Status: Approved

Submit your own

What happened

We are due to fly in September but due to a change in circumstances we can’t all fly and looking to change dates to next year being charged almost same price again to change

What I wish had happened

I would like a change of date for us for next year with either no fee or a small change fee not almost £800 fee change

Read more

j england - Status: Approved

What happened

They changed my flight and i requested a refund in January 2021 and still haven’t got my refund….?

What I wish had happened

To be refunded my money sooner rather than later because they are holding around £200 of my money

Read more
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