Ryanair

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Recent not so great
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  • P I've been in dispute with Ryanair since June 2018. Our flight was cancelled on 17 June until we got another flight on the 19th. European legislation says any delays over four hours should be compen...
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  • K Basically they refused a family of five with two disabled passengers onto plane even though children were at the gate and the two disabled passengers were at the top of a broken escalator and the gate...
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  • Booked flights to Lanzarote last year for July. Spain is now on the list and we would have to quarantine for 14 days on return. We would like to follow government advice and postpone our flight. To ch...
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Ryanair Customers

Most talked about by Ryanair customers

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How this makes Ryanair customers feel

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31% Financial Loss
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25% Customer Service
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10% Communication
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8% Delay
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7% Inconvenienced
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7% Fraud
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3% Discrimination
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3% Returns
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1% Rudeness
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1% Embarrassment
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1% Delivery
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1% Other
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1% Quality of product
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Travel Customers

Most talked about by Travel customers

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How this makes Travel customers feel

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27% Financial Loss
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25% Customer Service
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11% Inconvenienced
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10% Communication
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7% Delay
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6% Fraud
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4% Rudeness
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2% Other
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2% Returns
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2% Discrimination
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1% Embarrassment
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1% Quality of product
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1% Delivery
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0% Delivery
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0% Service
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0% Expectations Exceeded
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Most positive experiences about Travel companies

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  1. Ryanair
  2. TUI
  3. Easyjet
  4. Alpharooms

Least positive experiences about Travel companies

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  1. British Airways
View the industry page

J Nesbit - Status: Approved

Submit your own

What happened

I have booked a flight for my 78 yr pls father and His granddaughter to fly out to Spain on the 16th August for 10 days with Ryan air. Spain now is only essential travel and he is unable to get any insurance. Ryan air are still flying and will not refund or issue a voucher. We booked in January l...

What I wish had happened

I would have been quite happy for a voucher or even better a total refund

Read more

L Glenn - Status: Approved

What happened

We booked flights to Cyprus leaving on 21st July but shortly before Cyprus decided to refuse anyone from uk entry to the country. We explained to Ryanair we obviously couldn’t travel as couldn’t enter country and also couldn’t get the flight pass required to fly. They say flight went ahead so ...

What I wish had happened

At the moment I am a £1000 out of pocket and I would like a refund.

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M

M frances mcstein - Status: Approved

What happened

Due to government restrictions we could not fly to Tenerife 28 th aug are hotel closed due to Covid got a full refund have filled in 3 complaint forms with ryain air which I have had no response to they wanted another 1200 pounds to change our flights plus we lost 1900 pounds

What I wish had happened

A free flight change ryain air are helping customers who booked in the pandemic but not existing customers who booked pre pandemic

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