Ryanair

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Recent not so great
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  • P I've been in dispute with Ryanair since June 2018. Our flight was cancelled on 17 June until we got another flight on the 19th. European legislation says any delays over four hours should be compen...
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  • K Basically they refused a family of five with two disabled passengers onto plane even though children were at the gate and the two disabled passengers were at the top of a broken escalator and the gate...
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  • Booked flights to Lanzarote last year for July. Spain is now on the list and we would have to quarantine for 14 days on return. We would like to follow government advice and postpone our flight. To ch...
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Ryanair Customers

Most talked about by Ryanair customers

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How this makes Ryanair customers feel

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31% Financial Loss
Feelings:

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25% Customer Service
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10% Communication
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8% Delay
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7% Inconvenienced
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7% Fraud
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3% Discrimination
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Furious

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3% Returns
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1% Rudeness
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Furious

1% Embarrassment
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1% Delivery
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1% Other
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1% Quality of product
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Travel Customers

Most talked about by Travel customers

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How this makes Travel customers feel

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27% Financial Loss
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Anti Climax

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25% Customer Service
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11% Inconvenienced
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Furious

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10% Communication
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7% Delay
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6% Fraud
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4% Rudeness
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2% Other
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2% Returns
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Furious

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Unhappy

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2% Discrimination
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1% Embarrassment
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Furious

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1% Quality of product
Feelings:

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Confused

Unhappy

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Other

Let down

1% Delivery
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0% Delivery
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0% Service
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0% Expectations Exceeded
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Most positive experiences about Travel companies

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  1. Ryanair
  2. TUI
  3. Easyjet
  4. Alpharooms

Least positive experiences about Travel companies

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Low
  1. British Airways
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A Jackson - Status: Approved

Submit your own

What happened

My holiday was cancelled in may this year due to covid 19 I got my holiday money back from love holiday but not my flight money from Ryanair which was a package holiday

What I wish had happened

I have email Ryanair and went on their live chat and nothing I also applied for my refund for my money back on Ryanair website back end of may this year and not received anything

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P

P mcnaught - Status: Approved

What happened

Still waiting on refund

What I wish had happened

I wish they had refunded me when they said they would

Read more

C Ellis - Status: Approved

What happened

Had an email to say flight was disrupted on the morning of the flight... offered option for full refund or change flight... I pressed option for refund... filled it in several times would not submit ... went on live chat and was told I could apply once the flight has departed... next day and day aft...

What I wish had happened

I should have been able to get my refund from online chat... they have my payment card. I have screen shot all of the chat box conversation.

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