Ryanair

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Recent not so great
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  • P I've been in dispute with Ryanair since June 2018. Our flight was cancelled on 17 June until we got another flight on the 19th. European legislation says any delays over four hours should be compen...
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  • K Basically they refused a family of five with two disabled passengers onto plane even though children were at the gate and the two disabled passengers were at the top of a broken escalator and the gate...
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  • Booked flights to Lanzarote last year for July. Spain is now on the list and we would have to quarantine for 14 days on return. We would like to follow government advice and postpone our flight. To ch...
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Ryanair Customers

Most talked about by Ryanair customers

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How this makes Ryanair customers feel

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31% Financial Loss
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25% Customer Service
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10% Communication
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8% Delay
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7% Inconvenienced
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7% Fraud
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3% Discrimination
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3% Returns
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1% Rudeness
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1% Embarrassment
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1% Delivery
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1% Other
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1% Quality of product
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Travel Customers

Most talked about by Travel customers

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How this makes Travel customers feel

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27% Financial Loss
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25% Customer Service
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11% Inconvenienced
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10% Communication
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7% Delay
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6% Fraud
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4% Rudeness
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2% Other
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2% Returns
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2% Discrimination
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1% Embarrassment
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Furious

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1% Quality of product
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1% Delivery
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0% Delivery
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0% Service
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0% Expectations Exceeded
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Most positive experiences about Travel companies

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  1. Ryanair
  2. TUI
  3. Easyjet
  4. Alpharooms

Least positive experiences about Travel companies

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  1. British Airways
View the industry page

M Doggett - Status: Approved

Submit your own

What happened

I was charged for something I was told on their website would be free.

What I wish had happened

Their website had been true to its word and not billed my credit card with charges it said would be free due to them cancelling the flight.

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J

j lighton - Status: Approved

What happened

I had a holiday booked to an Amber destination, my holiday was cancelled but I was told I had to contact ryanair myself even though I booked the holiday as a package. Its taken 2 weeks to even speak to someone just to be told its my choice not to fly so no refund or travel voucher. My choices were t...

What I wish had happened

I wish I could have just had a voucher to use for next year, I didn't even ask for a refund so I can't understand why they are point blank refusing to help anyone.

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H Jones - Status: Approved

What happened

We have flights to Portugal on 12th July, even though on Amber Ryanair expect us to fly, they won’t give a credit or refund and say then offer a free transfer service to another flight, we went to move our flights to next year and they wanted an extra £600, if we book these flights as new flights...

What I wish had happened

Ryanair should have been letting people transfer flights for no fee unless the flights were more money then you’d expect to pay the difference?

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