Saltspin

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experiences :)

  • E I ordered a pair of jeans from Saltspin online. When they arrived there was a note in the parcel saying they'd run out of the size I'd ordered, but they'd taken the chance of sending the size up in ca...

Recent not so great
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Saltspin Customers

Most talked about by Saltspin customers

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How this makes Saltspin customers feel

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Low
33% Expectations Exceeded
Feelings:

Delighted

Grateful

Special

33% Service
Feelings:

Delighted

Grateful

Special

33% Communication
Feelings:

Delighted

Grateful

Special

Fashion Customers

Most talked about by Fashion customers

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How this makes Fashion customers feel

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19% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Disgusted

Let down

Anxious

Surprised

Insecure

Anti Climax

Unhappy

19% Financial Loss
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Disappointed

Unhappy

Offended

Let down

Insecure

16% Delivery
Feelings:

Disappointed

Furious

Frustrated

Annoyed

Let down

Surprised

Anti Climax

Unhappy

Anxious

10% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Furious

Insecure

Let down

Anti Climax

7% Returns
Feelings:

Furious

Annoyed

Frustrated

Disappointed

Offended

Disgusted

Let down

7% Delay
Feelings:

Frustrated

Disappointed

Furious

Let down

Annoyed

5% Discrimination
Feelings:

Furious

Offended

Frustrated

Disgusted

Annoyed

3% Fraud
Feelings:

Furious

Frustrated

Disappointed

Disgusted

3% Expectations Exceeded
Feelings:

Grateful

Delighted

Special

Happy

Pleased

3% Communication
Feelings:

Grateful

Happy

Pleased

Delighted

Special

3% Service
Feelings:

Grateful

Delighted

Special

Happy

Pleased

2% Quality of product
Feelings:

Furious

Frustrated

Disgusted

2% Rudeness
Feelings:

Frustrated

Disgusted

Furious

Most positive experiences about Fashion companies

High
Low
  1. Asos
  2. Foot Locker
  3. River Island
  4. JD Sports Fashion

Least positive experiences about Fashion companies

High
Low
  1. TK Maxx
  2. Saltspin
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E

E Bonar - Status: Approved

What happened

I ordered a pair of jeans from Saltspin online. When they arrived there was a note in the parcel saying they'd run out of the size I'd ordered, but they'd taken the chance of sending the size up in case it fit, as the style tends to run small, and included a prepaid returns label in case it didn't. ...

The impact it had

This made me feel like I'd had personal attention, which is a rare feeling from an online purchase.