Saltspin

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  • E I ordered a pair of jeans from Saltspin online. When they arrived there was a note in the parcel saying they'd run out of the size I'd ordered, but they'd taken the chance of sending the size up in ca...
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Saltspin Customers

Most talked about by Saltspin customers

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How this makes Saltspin customers feel

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33% Expectations Exceeded
Feelings:

Delighted

Grateful

Special

33% Service
Feelings:

Delighted

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33% Communication
Feelings:

Delighted

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Fashion Customers

Most talked about by Fashion customers

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How this makes Fashion customers feel

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19% Customer Service
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Furious

Disappointed

Let down

Unsatisfied

Disgusted

Unhappy

Other

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Surprised

Anti Climax

Insecure

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Uneasy

19% Financial Loss
Feelings:

Annoyed

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Furious

Disappointed

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Let down

Unhappy

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Offended

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16% Delivery
Feelings:

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Furious

Unhappy

Anxious

Surprised

Anti Climax

Unsatisfied

Insecure

Uneasy

11% Communication
Feelings:

Annoyed

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Furious

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Unsatisfied

Anti Climax

Insecure

Uneasy

5% Returns
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Other

5% Delay
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4% Inconvenienced
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Unsatisfied

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4% Fraud
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Furious

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Other

Displeased

Let down

Unhappy

Insecure

Annoyed

3% Discrimination
Feelings:

Furious

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3% Expectations Exceeded
Feelings:

Grateful

Happy

Delighted

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Pleased

Overjoyed

3% Communication
Feelings:

Grateful

Happy

Delighted

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Pleased

Overjoyed

3% Service
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Grateful

Happy

Delighted

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Pleased

Overjoyed

2% Rudeness
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Furious

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Annoyed

1% Other
Feelings:

Annoyed

1% Quality of product
Feelings:

Furious

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Disgusted

Most positive experiences about Fashion companies

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  3. Foot Locker
  4. JD Sports Fashion

Least positive experiences about Fashion companies

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  1. TK Maxx
  2. Saltspin
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What happened

I ordered a pair of jeans from Saltspin online. When they arrived there was a note in the parcel saying they'd run out of the size I'd ordered, but they'd taken the chance of sending the size up in case it fit, as the style tends to run small, and included a prepaid returns label in case it didn't. ...

The impact it had

This made me feel like I'd had personal attention, which is a rare feeling from an online purchase.

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