Saltspin

Recent Compliments :)

  • E I ordered a pair of jeans from Saltspin online. When they arrived there was a note in the parcel saying they'd run out of the size I'd ordered, but they'd taken the chance of sending the size up in ca...

Recent Complaints :(

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Saltspin Customers

Most talked about by Saltspin customers

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How this makes Saltspin customers feel

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33% Expectations Exceeded
Feelings:

Delighted

Grateful

Special

33% Service
Feelings:

Delighted

Grateful

Special

33% Communication
Feelings:

Special

Delighted

Grateful

Fashion Customers

Most talked about by Fashion customers

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How this makes Fashion customers feel

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20% Financial Loss
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Offended

Let down

Disappointed

15% Customer Service
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Let down

Anxious

Surprised

13% Delivery
Feelings:

Furious

Frustrated

Let down

Disappointed

Anxious

Surprised

Annoyed

9% Returns
Feelings:

Furious

Annoyed

Frustrated

Let down

Disappointed

Offended

Disgusted

9% Delay
Feelings:

Frustrated

Disappointed

Furious

Let down

Annoyed

7% Communication
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

7% Discrimination
Feelings:

Furious

Annoyed

Offended

Frustrated

Disgusted

4% Expectations Exceeded
Feelings:

Grateful

Delighted

Special

Happy

Pleased

4% Service
Feelings:

Grateful

Delighted

Special

Happy

Pleased

4% Communication
Feelings:

Grateful

Special

Happy

Pleased

Delighted

4% Fraud
Feelings:

Furious

Frustrated

Disappointed

Disgusted

2% Rudeness
Feelings:

Frustrated

Disgusted

Furious

2% Quality of product
Feelings:

Furious

Frustrated

Disgusted

Most complained about Fashion companies

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Low
  1. Foot Locker
  2. River Island
  3. Asos
  4. JD Sports Fashion

Most complimented Fashion companies

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Low
  1. TK Maxx
  2. Saltspin
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E

E Bonar - Status: Approved

What happened

I ordered a pair of jeans from Saltspin online. When they arrived there was a note in the parcel saying they'd run out of the size I'd ordered, but they'd taken the chance of sending the size up in case it fit, as the style tends to run small, and included a prepaid returns label in case it didn't. ...

The impact it had

This made me feel like I'd had personal attention, which is a rare feeling from an online purchase.