Saltspin

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  • E I ordered a pair of jeans from Saltspin online. When they arrived there was a note in the parcel saying they'd run out of the size I'd ordered, but they'd taken the chance of sending the size up in ca...

Saltspin Customers

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33% Expectations Exceeded
Feelings:

Delighted

Grateful

Special

33% Service
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Delighted

Grateful

Special

33% Communication
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33% Expectations Exceeded
Feelings:

Delighted

Grateful

Special

33% Service
Feelings:

Delighted

Grateful

Special

33% Communication
Feelings:

Delighted

Grateful

Special

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  1. Saltspin
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E

E Bonar - Status: Approved

What happened

I ordered a pair of jeans from Saltspin online. When they arrived there was a note in the parcel saying they'd run out of the size I'd ordered, but they'd taken the chance of sending the size up in case it fit, as the style tends to run small, and included a prepaid returns label in case it didn't. ...

The impact it had

This made me feel like I'd had personal attention, which is a rare feeling from an online purchase.