Saltspin

Recent Compliments :)

  • E I ordered a pair of jeans from Saltspin online. When they arrived there was a note in the parcel saying they'd run out of the size I'd ordered, but they'd taken the chance of sending the size up in ca...

Recent Complaints :(

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Saltspin Customers

Most talked about by Saltspin customers

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How this makes Saltspin customers feel

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33% Service
Feelings:

Delighted

Grateful

Special

33% Communication
Feelings:

Delighted

Grateful

Special

33% Expectations Exceeded
Feelings:

Grateful

Special

Delighted

Fashion Customers

Most talked about by Fashion customers

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How this makes Fashion customers feel

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15% Delivery
Feelings:

Furious

Disappointed

Frustrated

Let down

Annoyed

15% Financial Loss
Feelings:

Furious

Frustrated

Disgusted

11% Delay
Feelings:

Let down

Disappointed

Furious

Frustrated

Annoyed

11% Customer Service
Feelings:

Furious

Frustrated

Disgusted

Let down

7% Returns
Feelings:

Disgusted

Let down

Disappointed

Annoyed

Furious

Frustrated

7% Fraud
Feelings:

Furious

Frustrated

Disappointed

Disgusted

7% Expectations Exceeded
Feelings:

Grateful

Happy

Special

Pleased

Delighted

7% Service
Feelings:

Grateful

Delighted

Special

Happy

Pleased

7% Communication
Feelings:

Grateful

Happy

Pleased

Delighted

Special

4% Discrimination
Feelings:

Frustrated

Disgusted

Furious

4% Rudeness
Feelings:

Frustrated

Disgusted

Furious

4% Quality of product
Feelings:

Furious

Frustrated

Disgusted

Most complained about Fashion companies

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Low
  1. Asos
  2. North Face
  3. River Island
  4. Superdry

Most complimented Fashion companies

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Low
  1. TK Maxx
  2. Saltspin
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E

E Bonar - Status: Approved

What happened

I ordered a pair of jeans from Saltspin online. When they arrived there was a note in the parcel saying they'd run out of the size I'd ordered, but they'd taken the chance of sending the size up in case it fit, as the style tends to run small, and included a prepaid returns label in case it didn't. ...

The impact it had

This made me feel like I'd had personal attention, which is a rare feeling from an online purchase.