Saltspin

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  • E I ordered a pair of jeans from Saltspin online. When they arrived there was a note in the parcel saying they'd run out of the size I'd ordered, but they'd taken the chance of sending the size up in ca...

Saltspin Customers

Most talked about by Saltspin customers

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How this makes Saltspin customers feel

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33% Expectations Exceeded
Feelings:

Special

Delighted

Grateful

33% Service
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Delighted

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33% Communication
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Delighted

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Fashion Customers

Most talked about by Fashion customers

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How this makes Fashion customers feel

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17% Delivery
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Furious

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Annoyed

17% Delay
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Disappointed

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Annoyed

Furious

Frustrated

8% Fraud
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Furious

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8% Financial Loss
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Disgusted

Furious

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8% Discrimination
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Furious

8% Rudeness
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Frustrated

Disgusted

Furious

8% Expectations Exceeded
Feelings:

Delighted

Grateful

Special

8% Service
Feelings:

Grateful

Special

Delighted

8% Communication
Feelings:

Delighted

Grateful

Special

8% Returns
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Let down

Disappointed

Annoyed

Most complained about Fashion companies

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  1. Lovelywholesale
  2. Superdry
  3. River Island

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  1. Saltspin
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E

E Bonar - Status: Approved

What happened

I ordered a pair of jeans from Saltspin online. When they arrived there was a note in the parcel saying they'd run out of the size I'd ordered, but they'd taken the chance of sending the size up in case it fit, as the style tends to run small, and included a prepaid returns label in case it didn't. ...

The impact it had

This made me feel like I'd had personal attention, which is a rare feeling from an online purchase.