Samsung

Recent great
experiences :)

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Recent not so great
experiences :(

  • The customer service in the Samsung experience stores is beyond terrible. Half the staff do not know much about the products or don't seem to even like technology. I have been there several times as I...
  • K Bought Galaxy 20 Ultra in London Oxford St. Phone was registered on UK mobile phone service by shop sales people. Took the phone to Kazakhstan and I am not able to register the phone on Kazakh mobile...

Samsung Customers

Most talked about by Samsung customers

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How this makes Samsung customers feel

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25% Customer Service
Feelings:

Disappointed

25% Financial Loss
Feelings:

Furious

Disgusted

Disappointed

25% Discrimination
Feelings:

Furious

Disgusted

Disappointed

25% Quality of product
Feelings:

Furious

Disgusted

Disappointed

Electronics Customers

Most talked about by Electronics customers

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How this makes Electronics customers feel

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26% Customer Service
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Furious

Annoyed

Disappointed

Let down

Disgusted

Anxious

Unsatisfied

Offended

Unhappy

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Miffed

13% Financial Loss
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Annoyed

Furious

Let down

Disappointed

Disgusted

Anxious

Insecure

Unhappy

13% Communication
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Furious

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Unsatisfied

Unhappy

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Scared

12% Inconvenienced
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Furious

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Anxious

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7% Delay
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6% Rudeness
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Furious

Surprised

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6% Quality of product
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Furious

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Annoyed

Unsatisfied

Disgusted

Insecure

4% Fraud
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Furious

Unsatisfied

Anxious

Scared

3% Other
Feelings:

Furious

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Anxious

Let down

2% Service
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Delighted

Satisfied

Pleased

Happy

1% Returns
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1% Delivery
Feelings:

Disgusted

Annoyed

Disappointed

Let down

Furious

Frustrated

1% Discrimination
Feelings:

Furious

Disgusted

Disappointed

Offended

1% Expectations Exceeded
Feelings:

Delighted

Happy

Satisfied

1% Quality of product
Feelings:

Satisfied

Pleased

Delighted

Happy

1% Communication
Feelings:

Delighted

Most positive experiences about Electronics companies

High
Low
  1. Currys PC World
  2. Team Knowhow
  3. Sparrow Electronics
  4. Samsung

Least positive experiences about Electronics companies

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Low
  1. Apple
  2. Bosch
  3. Dyson

William - Status: Approved

What happened

The customer service in the Samsung experience stores is beyond terrible. Half the staff do not know much about the products or don't seem to even like technology. I have been there several times as I change my phone and tablet once to twice a year and need to replace a screen every 4 month-ish

What I wish had happened

Just competent staff would have been great.

K

K Jench - Status: Approved

What happened

Bought Galaxy 20 Ultra in London Oxford St. Phone was registered on UK mobile phone service by shop sales people. Took the phone to Kazakhstan and I am not able to register the phone on Kazakh mobile service. Why? I was informed that once the phone was used and registered on UL mobile network that ...

What I wish had happened

For the dam stupid thing to work.

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