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  • The customer service in the Samsung experience stores is beyond terrible. Half the staff do not know much about the products or don't seem to even like technology. I have been there several times as I...
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  • K Bought Galaxy 20 Ultra in London Oxford St. Phone was registered on UK mobile phone service by shop sales people. Took the phone to Kazakhstan and I am not able to register the phone on Kazakh mobile...
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Samsung Customers

Most talked about by Samsung customers

High
Low

How this makes Samsung customers feel

High
Low
25% Customer Service
Feelings:

Disappointed

25% Financial Loss
Feelings:

Furious

Disgusted

Disappointed

25% Discrimination
Feelings:

Furious

Disgusted

Disappointed

25% Quality of product
Feelings:

Furious

Disgusted

Disappointed

Electronics Customers

Most talked about by Electronics customers

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Low

How this makes Electronics customers feel

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Low
26% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Let down

Disgusted

Anxious

Unsatisfied

Offended

Unhappy

Surprised

Miffed

13% Financial Loss
Feelings:

Frustrated

Annoyed

Furious

Let down

Disappointed

Disgusted

Anxious

Insecure

Unhappy

13% Communication
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Disgusted

Anxious

Let down

Unsatisfied

Unhappy

Miffed

Scared

12% Inconvenienced
Feelings:

Frustrated

Furious

Disappointed

Annoyed

Let down

Anxious

Disgusted

Offended

Miffed

Surprised

Scared

7% Delay
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Disgusted

Anxious

6% Rudeness
Feelings:

Annoyed

Frustrated

Let down

Disappointed

Furious

Surprised

Offended

Anxious

Insecure

Disgusted

6% Quality of product
Feelings:

Frustrated

Disappointed

Furious

Let down

Annoyed

Unsatisfied

Disgusted

Insecure

4% Fraud
Feelings:

Frustrated

Disgusted

Annoyed

Disappointed

Furious

Unsatisfied

Anxious

Scared

3% Other
Feelings:

Furious

Disappointed

Frustrated

Disgusted

Anxious

Let down

2% Service
Feelings:

Delighted

Satisfied

Pleased

Happy

1% Returns
Feelings:

Disgusted

Annoyed

Frustrated

Disappointed

1% Delivery
Feelings:

Disgusted

Annoyed

Disappointed

Let down

Furious

Frustrated

1% Discrimination
Feelings:

Furious

Disgusted

Disappointed

Offended

1% Expectations Exceeded
Feelings:

Delighted

Happy

Satisfied

1% Quality of product
Feelings:

Satisfied

Pleased

Delighted

Happy

1% Communication
Feelings:

Delighted

Most positive experiences about Electronics companies

High
Low
  1. Currys PC World
  2. Team Knowhow
  3. Sparrow Electronics
  4. Samsung

Least positive experiences about Electronics companies

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  1. Apple
  2. Bosch
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William - Status: Approved

Submit your own

What happened

The customer service in the Samsung experience stores is beyond terrible. Half the staff do not know much about the products or don't seem to even like technology. I have been there several times as I change my phone and tablet once to twice a year and need to replace a screen every 4 month-ish

What I wish had happened

Just competent staff would have been great.

Read more
K

K Jench - Status: Approved

What happened

Bought Galaxy 20 Ultra in London Oxford St. Phone was registered on UK mobile phone service by shop sales people. Took the phone to Kazakhstan and I am not able to register the phone on Kazakh mobile service. Why? I was informed that once the phone was used and registered on UL mobile network that ...

What I wish had happened

For the dam stupid thing to work.

Read more
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