Samsung

Recent great
experiences :)

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Recent not so great
experiences :(

  • The customer service in the Samsung experience stores is beyond terrible. Half the staff do not know much about the products or don't seem to even like technology. I have been there several times as I...
  • K Bought Galaxy 20 Ultra in London Oxford St. Phone was registered on UK mobile phone service by shop sales people. Took the phone to Kazakhstan and I am not able to register the phone on Kazakh mobile...
  • Purchased a new tv from Curry’s during lockdown, delayed deliver as it was going in a new build extension. Tv delivered month after purchase but we left unopened in the box awaiting completion of w...

Samsung Customers

Most talked about by Samsung customers

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How this makes Samsung customers feel

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29% Customer Service
Feelings:

Disappointed

Annoyed

Unhappy

29% Financial Loss
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Disappointed

Furious

Annoyed

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Unhappy

29% Quality of product
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Disappointed

Annoyed

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Furious

Disgusted

14% Discrimination
Feelings:

Furious

Disgusted

Disappointed

Electronics Customers

Most talked about by Electronics customers

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How this makes Electronics customers feel

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27% Customer Service
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Furious

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Let down

Disgusted

Unsatisfied

Anxious

Unhappy

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Miffed

13% Inconvenienced
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Furious

Let down

Anxious

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Offended

Miffed

Unhappy

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13% Financial Loss
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Annoyed

Furious

Let down

Disappointed

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Unhappy

Anxious

Insecure

Unsatisfied

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12% Communication
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Furious

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7% Delay
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7% Quality of product
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Let down

Unsatisfied

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Insecure

6% Rudeness
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Furious

Surprised

Unsatisfied

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3% Fraud
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Furious

Unsatisfied

Anxious

Scared

3% Other
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Disappointed

Frustrated

Furious

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Anxious

Let down

2% Returns
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Annoyed

Frustrated

Unsatisfied

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2% Delivery
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Annoyed

Disappointed

Frustrated

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Furious

2% Service
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Delighted

Satisfied

Happy

Pleased

1% Discrimination
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Furious

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1% Expectations Exceeded
Feelings:

Delighted

Satisfied

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1% Quality of product
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Satisfied

Delighted

Happy

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1% Communication
Feelings:

Delighted

Most positive experiences about Electronics companies

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Low
  1. Currys PC World
  2. Team Knowhow
  3. Samsung
  4. Vax

Least positive experiences about Electronics companies

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Low
  1. Apple
  2. Bosch
  3. Dyson

William - Status: Approved

What happened

The customer service in the Samsung experience stores is beyond terrible. Half the staff do not know much about the products or don't seem to even like technology. I have been there several times as I change my phone and tablet once to twice a year and need to replace a screen every 4 month-ish

What I wish had happened

Just competent staff would have been great.

K

K Jench - Status: Approved

What happened

Bought Galaxy 20 Ultra in London Oxford St. Phone was registered on UK mobile phone service by shop sales people. Took the phone to Kazakhstan and I am not able to register the phone on Kazakh mobile service. Why? I was informed that once the phone was used and registered on UL mobile network that ...

What I wish had happened

For the dam stupid thing to work.

W Glass - Status: Approved

What happened

Purchased a new tv from Curry’s during lockdown, delayed deliver as it was going in a new build extension. Tv delivered month after purchase but we left unopened in the box awaiting completion of works ready fir tv to be fit. Mounted tv to the wall, took the protector screen off and there is sha...

What I wish had happened

They replaced the tv

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