Samsung

Recent Compliments :)

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Recent Complaints :(

  • The customer service in the Samsung experience stores is beyond terrible. Half the staff do not know much about the products or don't seem to even like technology. I have been there several times as I...
  • K Bought Galaxy 20 Ultra in London Oxford St. Phone was registered on UK mobile phone service by shop sales people. Took the phone to Kazakhstan and I am not able to register the phone on Kazakh mobile...

Samsung Customers

Most talked about by Samsung customers

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Low

How this makes Samsung customers feel

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Low
25% Customer Service
Feelings:

Disappointed

25% Financial Loss
Feelings:

Furious

Disgusted

Disappointed

25% Discrimination
Feelings:

Furious

Disgusted

Disappointed

25% Quality of product
Feelings:

Furious

Disgusted

Disappointed

Electronics Customers

Most talked about by Electronics customers

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How this makes Electronics customers feel

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26% Customer Service
Feelings:

Furious

Frustrated

Annoyed

Let down

Disappointed

Disgusted

Anxious

14% Financial Loss
Feelings:

Annoyed

Frustrated

Let down

Furious

Disappointed

Disgusted

Anxious

10% Inconvenienced
Feelings:

Frustrated

Furious

Annoyed

Anxious

Scared

Disappointed

10% Communication
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Anxious

Scared

Disgusted

8% Quality of product
Feelings:

Furious

Let down

Annoyed

Frustrated

Disgusted

Disappointed

6% Service
Feelings:

Delighted

Satisfied

Pleased

Happy

6% Rudeness
Feelings:

Let down

Frustrated

Annoyed

Anxious

Furious

4% Delay
Feelings:

Frustrated

Furious

Annoyed

4% Expectations Exceeded
Feelings:

Delighted

Satisfied

Happy

4% Quality of product
Feelings:

Satisfied

Delighted

Happy

Pleased

2% Delivery
Feelings:

Furious

Frustrated

Disgusted

2% Fraud
Feelings:

Scared

Frustrated

Anxious

2% Discrimination
Feelings:

Furious

Disgusted

Disappointed

2% Communication
Feelings:

Delighted

Most complained about Electronics companies

High
Low
  1. Currys PC World
  2. Sparrow Electronics
  3. Samsung
  4. Indesit

Most complimented Electronics companies

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Low
  1. Apple
  2. Bosch
  3. Dyson

William - Status: Approved

What happened

The customer service in the Samsung experience stores is beyond terrible. Half the staff do not know much about the products or don't seem to even like technology. I have been there several times as I change my phone and tablet once to twice a year and need to replace a screen every 4 month-ish

What I wish had happened

Just competent staff would have been great.

K

K Jench - Status: Approved

What happened

Bought Galaxy 20 Ultra in London Oxford St. Phone was registered on UK mobile phone service by shop sales people. Took the phone to Kazakhstan and I am not able to register the phone on Kazakh mobile service. Why? I was informed that once the phone was used and registered on UL mobile network that ...

What I wish had happened

For the dam stupid thing to work.

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