Samsung

Recent Compliments :)

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Recent Complaints :(

  • The customer service in the Samsung experience stores is beyond terrible. Half the staff do not know much about the products or don't seem to even like technology. I have been there several times as I...
  • K Bought Galaxy 20 Ultra in London Oxford St. Phone was registered on UK mobile phone service by shop sales people. Took the phone to Kazakhstan and I am not able to register the phone on Kazakh mobile...

Samsung Customers

Most talked about by Samsung customers

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How this makes Samsung customers feel

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25% Customer Service
Feelings:

Disappointed

25% Financial Loss
Feelings:

Furious

Disgusted

Disappointed

25% Discrimination
Feelings:

Furious

Disgusted

Disappointed

25% Quality of product
Feelings:

Disappointed

Furious

Disgusted

Electronics Customers

Most talked about by Electronics customers

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How this makes Electronics customers feel

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27% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Disgusted

Anxious

Offended

Surprised

12% Financial Loss
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Furious

Frustrated

Annoyed

Let down

Disgusted

Anxious

Disappointed

12% Inconvenienced
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Furious

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Anxious

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Surprised

Disgusted

Scared

11% Communication
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Furious

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Scared

Let down

9% Delay
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5% Rudeness
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Frustrated

Let down

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Furious

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5% Quality of product
Feelings:

Furious

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Let down

Annoyed

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3% Service
Feelings:

Delighted

Satisfied

Pleased

Happy

2% Fraud
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Anxious

Scared

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Disgusted

2% Discrimination
Feelings:

Furious

Disgusted

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Offended

2% Expectations Exceeded
Feelings:

Delighted

Happy

Satisfied

2% Quality of product
Feelings:

Satisfied

Delighted

Happy

Pleased

2% Returns
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Annoyed

Frustrated

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Disgusted

2% Other
Feelings:

Furious

Disgusted

Anxious

Frustrated

1% Delivery
Feelings:

Furious

Frustrated

Disgusted

1% Communication
Feelings:

Delighted

Most complained about Electronics companies

High
Low
  1. Currys PC World
  2. Team Knowhow
  3. Sparrow Electronics
  4. Samsung

Most complimented Electronics companies

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Low
  1. Apple
  2. Bosch
  3. Dyson

William - Status: Approved

What happened

The customer service in the Samsung experience stores is beyond terrible. Half the staff do not know much about the products or don't seem to even like technology. I have been there several times as I change my phone and tablet once to twice a year and need to replace a screen every 4 month-ish

What I wish had happened

Just competent staff would have been great.

K

K Jench - Status: Approved

What happened

Bought Galaxy 20 Ultra in London Oxford St. Phone was registered on UK mobile phone service by shop sales people. Took the phone to Kazakhstan and I am not able to register the phone on Kazakh mobile service. Why? I was informed that once the phone was used and registered on UL mobile network that ...

What I wish had happened

For the dam stupid thing to work.

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