Santander

Recent great
experiences :)

  • When opening my all in one credit card account I asked for a balance transfer to close an existing credit card. Santander happened to do this twice in error. Raised a complaint, it was resolved within...

Recent not so great
experiences :(

  • Since lockdown began I have had no luck getting through to them via the telephone. My concerns and queries are too much to type into an email, I want to speak to someone at the bank. At this time of n...

Santander Customers

Most talked about by Santander customers

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How this makes Santander customers feel

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17% Expectations Exceeded
Feelings:

Satisfied

17% Service
Feelings:

Satisfied

17% Delivery
Feelings:

Satisfied

17% Customer Service
Feelings:

Disappointed

Anxious

Frustrated

17% Communication
Feelings:

Disappointed

Anxious

Frustrated

17% Delay
Feelings:

Anxious

Frustrated

Disappointed

Finance Customers

Most talked about by Finance customers

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Low

How this makes Finance customers feel

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Low
25% Customer Service
Feelings:

Anxious

Furious

Frustrated

Disappointed

Sad

17% Communication
Feelings:

Frustrated

Disappointed

Furious

Anxious

17% Delay
Feelings:

Frustrated

Disappointed

Anxious

Furious

8% Expectations Exceeded
Feelings:

Satisfied

8% Service
Feelings:

Satisfied

8% Delivery
Feelings:

Satisfied

8% Embarrassment
Feelings:

Furious

Sad

Anxious

8% Financial Loss
Feelings:

Sad

Anxious

Furious

Most positive experiences about Finance companies

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Low
  1. Barclays
  2. Santander
  3. Nationwide

Least positive experiences about Finance companies

High
Low
  1. Santander

I Mughal - Status: Approved

What happened

Since lockdown began I have had no luck getting through to them via the telephone. My concerns and queries are too much to type into an email, I want to speak to someone at the bank. At this time of need all they tell me when I call is that during this time they have had too many calls and have shut...

What I wish had happened

That each call is dealt with in a timely fashion and without delay.

A Martinez - Status: Approved

What happened

When opening my all in one credit card account I asked for a balance transfer to close an existing credit card. Santander happened to do this twice in error. Raised a complaint, it was resolved within 7 days and as a gesture of goodwill I was offered £100.00. Complaint was resolved in a timely mann...

The impact it had

Mistakes are going to happen but its how they are resolved that makes the difference.