Santander

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Recent Compliments :)

  • When opening my all in one credit card account I asked for a balance transfer to close an existing credit card. Santander happened to do this twice in error. Raised a complaint, it was resolved within...

Santander Customers

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How this makes Santander customers feel

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33% Expectations Exceeded
Feelings:

Satisfied

33% Service
Feelings:

Satisfied

33% Delivery
Feelings:

Satisfied

Finance Customers

Most talked about by Finance customers

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How this makes Finance customers feel

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Low
33% Expectations Exceeded
Feelings:

Satisfied

33% Service
Feelings:

Satisfied

33% Delivery
Feelings:

Satisfied

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  1. Santander
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A Martinez - Status: Approved

What happened

When opening my all in one credit card account I asked for a balance transfer to close an existing credit card. Santander happened to do this twice in error. Raised a complaint, it was resolved within 7 days and as a gesture of goodwill I was offered £100.00. Complaint was resolved in a timely mann...

The impact it had

Mistakes are going to happen but its how they are resolved that makes the difference.