Recent great
experiences :)
Recent not so great
experiences :(
Santander Customers
Most talked about by Santander customers
How this makes Santander customers feel
Satisfied
Satisfied
Satisfied
Disappointed
Anxious
Frustrated
Disappointed
Anxious
Frustrated
Disappointed
Anxious
Frustrated
Finance Customers
Most talked about by Finance customers
How this makes Finance customers feel
Disappointed
Frustrated
Furious
Anxious
Sad
Frustrated
Disappointed
Anxious
Furious
Disappointed
Frustrated
Anxious
Furious
Satisfied
Satisfied
Satisfied
Furious
Sad
Anxious
Anxious
Sad
Furious
What happened
Since lockdown began I have had no luck getting through to them via the telephone. My concerns and queries are too much to type into an email, I want to speak to someone at the bank. At this time of need all they tell me when I call is that during this time they have had too many calls and have shut...
What I wish had happened
That each call is dealt with in a timely fashion and without delay.
What happened
When opening my all in one credit card account I asked for a balance transfer to close an existing credit card. Santander happened to do this twice in error. Raised a complaint, it was resolved within 7 days and as a gesture of goodwill I was offered £100.00. Complaint was resolved in a timely mann...
The impact it had
Mistakes are going to happen but its how they are resolved that makes the difference.