Scottish Power

Recent great
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Recent not so great
experiences :(

  • M We are still trying to obtain a final invoice based on actual meter readings but,in spite of numerous phone calls,emails,chat messages & a written complaint,we are still receiving invoices based on es...
  • They reduced my direct debit payments leading up to end of contract even though account was in debit so increase my debt making it expensive and difficult to leave. Then do not respond to customer ser...
  • S I have seen many complaints about Scottish power on face book and thought I never got anywhere with them so what can I do now? My daughter rented my flat and could not cope with the electric controls ...

Scottish Power Customers

Most talked about by Scottish Power customers

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Low

How this makes Scottish Power customers feel

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25% Customer Service
Feelings:

Frustrated

Annoyed

Uneasy

Let down

25% Financial Loss
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Annoyed

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Uneasy

17% Inconvenienced
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17% Fraud
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Uneasy

8% Communication
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Frustrated

8% Delay
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Let down

Annoyed

Frustrated

Utilities Customers

Most talked about by Utilities customers

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How this makes Utilities customers feel

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28% Customer Service
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Anxious

Furious

Let down

Sad

Other

Offended

Uneasy

Disappointed

15% Financial Loss
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Frustrated

Annoyed

Let down

Anxious

Furious

Uneasy

Disgusted

Other

8% Communication
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Frustrated

Furious

Anxious

Sad

Offended

8% Inconvenienced
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Frustrated

Let down

Annoyed

Furious

Anxious

8% Discrimination
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Other

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Frustrated

Disgusted

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8% Other
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Furious

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Other

Annoyed

Anxious

5% Expectations Exceeded
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Delighted

Happy

Pleased

5% Delay
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Annoyed

Other

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5% Fraud
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Uneasy

5% Rudeness
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3% Delivery
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3% Service
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Delighted

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3% Quality of product
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Frustrated

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Offended

Most positive experiences about Utilities companies

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Low
  1. British Gas
  2. Scottish Power
  3. Severn Trent Water
  4. SMS PLC

Least positive experiences about Utilities companies

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Low
  1. Bulb
M

m jacques - Status: Approved

What happened

We are still trying to obtain a final invoice based on actual meter readings but,in spite of numerous phone calls,emails,chat messages & a written complaint,we are still receiving invoices based on estimated readings.

What I wish had happened

We want an accurate final invoice plus an assurance that the account is now closed.

M Anthony Cox - Status: Approved

What happened

They reduced my direct debit payments leading up to end of contract even though account was in debit so increase my debt making it expensive and difficult to leave. Then do not respond to customer service requests and lock me into another contract.

What I wish had happened

Answered my request and apologising for my experience. Look into why it happened and ensure it does not happen again. Give me the option to leave and reduce the debt.

S

s bowfield - Status: Approved

What happened

I have seen many complaints about Scottish power on face book and thought I never got anywhere with them so what can I do now? My daughter rented my flat and could not cope with the electric controls for the heating. She called out engineer from Scottish power and the issue was never resolved! Anywa...

What I wish had happened

The company could have given a satisfactory helpful outcome instead of using bullying tactics, they were taking money off the key for a bill that did not exist! I never got an explanation or apology. Ok they knocked £60 off the bill but that was because I had paid most of the £1400 with £60 to fi...

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