Screwfix

Recent Compliments :)

  • L I wasn't sure what I was after but the team helped me find the product and brought it out for me to see it before I purchased it. The staff were very friendly and welcoming, apparently they had only o...

Recent Complaints :(

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Screwfix Customers

Most talked about by Screwfix customers

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Low

How this makes Screwfix customers feel

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Low
33% Communication
Feelings:

Delighted

Special

Happy

33% Expectations Exceeded
Feelings:

Happy

Delighted

Special

33% Service
Feelings:

Delighted

Special

Happy

DIY Customers

Most talked about by DIY customers

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Low

How this makes DIY customers feel

High
Low
33% Communication
Feelings:

Delighted

Special

Happy

33% Expectations Exceeded
Feelings:

Happy

Delighted

Special

33% Service
Feelings:

Delighted

Special

Happy

Most complained about DIY companies

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Low
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Most complimented DIY companies

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  1. Screwfix
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L

L Metcalfe - Status: Approved

What happened

I wasn't sure what I was after but the team helped me find the product and brought it out for me to see it before I purchased it. The staff were very friendly and welcoming, apparently they had only opened recently, but it felt like they had worked together for ages. I will be recommending this bran...

The impact it had

The team made me feel special as if felt like they genuinely cared. Nothing felt like it was too much trouble for them.