Severn Trent Water

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  • C We have a sinkhole at our address and it’s been confirmed to be a collapsed pipe. It’s been 10 months and seven Trent still have not completed the work. It’s been complete incompetence and fobbe...
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33% Delay
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Anxious

33% Rudeness
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33% Customer Service
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Anxious

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30% Customer Service
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Saddened

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15% Financial Loss
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9% Communication
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9% Inconvenienced
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6% Discrimination
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6% Other
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6% Delay
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4% Expectations Exceeded
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4% Fraud
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4% Rudeness
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Frustrated

2% Delivery
Feelings:

Pleased

Happy

Delighted

2% Service
Feelings:

Pleased

Happy

Delighted

2% Quality of product
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Offended

Sad

Frustrated

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C

C Willetts - Status: Approved

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What happened

We have a sinkhole at our address and it’s been confirmed to be a collapsed pipe. It’s been 10 months and seven Trent still have not completed the work. It’s been complete incompetence and fobbed off phone calls. Workers coming out and repeating same procedures with cameras then nothing for we...

What I wish had happened

That they get the job done, that had more competent workers on all departments

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