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  • J I ordered £80 worth of goods from SHEIN they took my money but I’ve never received my goods they are saying they were delivered but they were not and I’ve tried contacting them with no luck I’m...
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  • My parcel suppose to come by 23rd of December I haven't received yet. Tracking status is been not updating from last 12 days.. it's really disappointing 😞. It was my baby's first Christmas outfit ...
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Shein Customers

Most talked about by Shein customers

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How this makes Shein customers feel

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Low
29% Delivery
Feelings:

Annoyed

Frustrated

Let down

Unhappy

Insecure

14% Financial Loss
Feelings:

Unhappy

Insecure

Annoyed

14% Fraud
Feelings:

Annoyed

Unhappy

Insecure

14% Customer Service
Feelings:

Annoyed

Disappointed

Unhappy

14% Inconvenienced
Feelings:

Annoyed

Disappointed

Unhappy

14% Delay
Feelings:

Annoyed

Disappointed

Unhappy

Fashion Customers

Most talked about by Fashion customers

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Low

How this makes Fashion customers feel

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Low
19% Financial Loss
Feelings:

Annoyed

Frustrated

Furious

Disappointed

Disgusted

Unsatisfied

Unhappy

Let down

Insecure

Other

Offended

Displeased

18% Customer Service
Feelings:

Annoyed

Frustrated

Furious

Disappointed

Let down

Unsatisfied

Disgusted

Other

Unhappy

Anxious

Surprised

Insecure

Anti Climax

Displeased

16% Delivery
Feelings:

Disappointed

Annoyed

Frustrated

Let down

Furious

Unhappy

Surprised

Insecure

Unsatisfied

Anti Climax

Anxious

11% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Furious

Let down

Insecure

Anti Climax

5% Returns
Feelings:

Annoyed

Furious

Frustrated

Disappointed

Offended

Disgusted

Unsatisfied

Other

Let down

5% Delay
Feelings:

Disappointed

Frustrated

Annoyed

Furious

Let down

Unhappy

4% Inconvenienced
Feelings:

Annoyed

Disappointed

Frustrated

Unsatisfied

Unhappy

4% Fraud
Feelings:

Furious

Frustrated

Other

Displeased

Unhappy

Let down

Disappointed

Insecure

Disgusted

Annoyed

3% Service
Feelings:

Grateful

Happy

Overjoyed

Delighted

Special

Pleased

3% Discrimination
Feelings:

Furious

Offended

Frustrated

Disgusted

Annoyed

3% Expectations Exceeded
Feelings:

Grateful

Happy

Delighted

Special

Pleased

Overjoyed

3% Communication
Feelings:

Grateful

Happy

Overjoyed

Pleased

Delighted

Special

2% Rudeness
Feelings:

Frustrated

Disgusted

Furious

Disappointed

Annoyed

1% Other
Feelings:

Annoyed

1% Quality of product
Feelings:

Furious

Frustrated

Disgusted

Most positive experiences about Fashion companies

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  1. Wowcher
  2. Shein
  3. Asos
  4. Foot Locker

Least positive experiences about Fashion companies

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Low
  1. TK Maxx
  2. Saltspin
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J

J Higgins - Status: Approved

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What happened

I ordered £80 worth of goods from SHEIN they took my money but I’ve never received my goods they are saying they were delivered but they were not and I’ve tried contacting them with no luck I’m a pensioner disabled on a low income and was buying presents fir my daughter’s birthday

What I wish had happened

I wish I had received the goods I’d saved up and paid for

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Khushbu - Status: Approved

What happened

My parcel suppose to come by 23rd of December I haven't received yet. Tracking status is been not updating from last 12 days.. it's really disappointing 😞. It was my baby's first Christmas outfit and it didn't arrived on Time. I am really furious. If I knew about this going to happen I wouldn't ...

What I wish had happened

I just wanted the delivery on time so I could make my baby happy for her first Christmas. It's ruined my and my husband's mood

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