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Shell Energy Customers
Most talked about by Shell Energy customers
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Utilities Customers
Most talked about by Utilities customers
How this makes Utilities customers feel
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Let down
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Let down
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Other
Let down
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Most positive experiences about Utilities companies
What happened
My landline was out of order from 06/09 - 11/09.I emailed three times and called every day for five days. They mixed up between my broadband and landline even though there wasn't any mention of the former from me. Trying to reach someone that knew was happening was appalling and it usually took at l...
What I wish had happened
It is not rocket science for a company the size of Shell to be able to answer their 'phones reasonably quickly; for someone to be able to communicate to me what the state of play is; to be pro-active and not reactive and not expect their customers to be kept waiting for at least 15 minutes and on on...