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  • In January of this year I contacted sky to asked them about upgrading to the sky Q box I was told that my bill would go from £53 to £63 which I said okay couple of days later I phoned and I cancel ...
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  • As part of a rewards scheme that they advertised , my mother contracted to sky as a new customer on my recommendation therefire we would both be rewarded with a £90 reward card to spend. There was a ...
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  • WiFi is underperforming
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Sky Customers

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How this makes Sky customers feel

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31% Inconvenienced
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23% Customer Service
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15% Financial Loss
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Annoyed

15% Fraud
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Unhappy

Furious

8% Communication
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8% Rudeness
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Annoyed

Frustrated

Unhappy

Telecom Customers

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How this makes Telecom customers feel

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28% Customer Service
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Let down

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Unsatisfied

Offended

Anxious

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Unhappy

19% Inconvenienced
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Furious

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Disgusted

Unsatisfied

Unhappy

Miffed

Disappointed

14% Communication
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Furious

Disgusted

Annoyed

Disappointed

Offended

Anxious

Unsatisfied

Displeased

11% Financial Loss
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Annoyed

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Disappointed

Disgusted

Anxious

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Miffed

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6% Quality of product
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Unsatisfied

Displeased

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5% Delay
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Furious

Disgusted

5% Fraud
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Furious

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Offended

3% Other
Feelings:

Let down

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Annoyed

3% Returns
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Annoyed

Let down

Frustrated

Disappointed

3% Rudeness
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Frustrated

Furious

Disgusted

Annoyed

Unhappy

2% Discrimination
Feelings:

Disgusted

Annoyed

Disappointed

2% Embarrassment
Feelings:

Disappointed

Disgusted

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D Hall - Status: Approved

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What happened

In January of this year I contacted sky to asked them about upgrading to the sky Q box I was told that my bill would go from £53 to £63 which I said okay couple of days later I phoned and I cancel the sky Q speaking to the gentleman which is in the customer service he said to me Mrs Hall you do n...

What I wish had happened

What I would like sky to do is to give me the package I agreed at the price I agreed within that contract my contract is well within my contractional period ,please please keep to what was agreed

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S Watson - Status: Approved

What happened

As part of a rewards scheme that they advertised , my mother contracted to sky as a new customer on my recommendation therefire we would both be rewarded with a £90 reward card to spend. There was a link to gain this however i wasnt sent it and my mums link wouldnt allow her to connect on it. . My ...

What I wish had happened

To both have received our rewards.

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L Mclean - Status: Approved

What happened

WiFi is underperforming

What I wish had happened

That they make their WiFi preform to the standards it says in there websits

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