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  • In January of this year I contacted sky to asked them about upgrading to the sky Q box I was told that my bill would go from £53 to £63 which I said okay couple of days later I phoned and I cancel ...
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  • As part of a rewards scheme that they advertised , my mother contracted to sky as a new customer on my recommendation therefire we would both be rewarded with a £90 reward card to spend. There was a ...
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  • WiFi is underperforming
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Sky Customers

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How this makes Sky customers feel

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30% Customer Service
Feelings:

Frustrated

Disgusted

Let down

Furious

Disappointed

30% Inconvenienced
Feelings:

Frustrated

Disgusted

Furious

Let down

Annoyed

20% Financial Loss
Feelings:

Frustrated

Disappointed

Let down

Furious

Annoyed

10% Communication
Feelings:

Frustrated

Disgusted

Let down

10% Fraud
Feelings:

Furious

Annoyed

Frustrated

Telecom Customers

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How this makes Telecom customers feel

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28% Customer Service
Feelings:

Frustrated

Furious

Disgusted

Let down

Annoyed

Disappointed

Offended

Anxious

19% Inconvenienced
Feelings:

Furious

Frustrated

Let down

Disgusted

Annoyed

Miffed

Disappointed

16% Communication
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Offended

Anxious

Disappointed

14% Financial Loss
Feelings:

Annoyed

Frustrated

Furious

Disappointed

Miffed

Anxious

Disgusted

Let down

5% Fraud
Feelings:

Furious

Frustrated

Annoyed

Offended

5% Quality of product
Feelings:

Annoyed

Frustrated

Offended

Disappointed

Let down

2% Other
Feelings:

Let down

2% Rudeness
Feelings:

Furious

Frustrated

Disgusted

2% Delay
Feelings:

Furious

Frustrated

Disgusted

2% Returns
Feelings:

Annoyed

Disappointed

Let down

2% Discrimination
Feelings:

Annoyed

Disappointed

Disgusted

2% Embarrassment
Feelings:

Disgusted

Disappointed

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D Hall - Status: Approved

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What happened

In January of this year I contacted sky to asked them about upgrading to the sky Q box I was told that my bill would go from £53 to £63 which I said okay couple of days later I phoned and I cancel the sky Q speaking to the gentleman which is in the customer service he said to me Mrs Hall you do n...

What I wish had happened

What I would like sky to do is to give me the package I agreed at the price I agreed within that contract my contract is well within my contractional period ,please please keep to what was agreed

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S Watson - Status: Approved

What happened

As part of a rewards scheme that they advertised , my mother contracted to sky as a new customer on my recommendation therefire we would both be rewarded with a £90 reward card to spend. There was a link to gain this however i wasnt sent it and my mums link wouldnt allow her to connect on it. . My ...

What I wish had happened

To both have received our rewards.

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L Mclean - Status: Approved

What happened

WiFi is underperforming

What I wish had happened

That they make their WiFi preform to the standards it says in there websits

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