SMS PLC

Recent great
experiences :)

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Recent not so great
experiences :(

  • I received a call saying they were calling on behalf of Bristol Energy. They told me I could have a smart meter and, not having a clue if this was genuine or a scam I declined. The next day I had ano...

SMS PLC Customers

Most talked about by SMS PLC customers

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Low

How this makes SMS PLC customers feel

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Low
33% Rudeness
Feelings:

Furious

Annoyed

Frustrated

33% Customer Service
Feelings:

Furious

Annoyed

Frustrated

33% Other
Feelings:

Furious

Annoyed

Frustrated

Utilities Customers

Most talked about by Utilities customers

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Low

How this makes Utilities customers feel

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Low
30% Customer Service
Feelings:

Frustrated

Annoyed

Anxious

Furious

Let down

Unsatisfied

Saddened

Sad

Uneasy

Offended

Insecure

Disappointed

Other

Disheartened

15% Financial Loss
Feelings:

Frustrated

Annoyed

Let down

Anxious

Furious

Uneasy

Disgusted

Disheartened

Other

Saddened

9% Communication
Feelings:

Frustrated

Furious

Anxious

Annoyed

Sad

Unsatisfied

Offended

9% Inconvenienced
Feelings:

Frustrated

Annoyed

Furious

Unsatisfied

Anxious

Let down

6% Discrimination
Feelings:

Other

Anxious

Annoyed

Frustrated

Disgusted

Disappointed

Let down

6% Other
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Let down

Other

Anxious

6% Delay
Feelings:

Frustrated

Annoyed

Disheartened

Saddened

Other

Anxious

Let down

4% Expectations Exceeded
Feelings:

Delighted

Happy

Pleased

4% Fraud
Feelings:

Frustrated

Annoyed

Uneasy

Let down

4% Rudeness
Feelings:

Annoyed

Frustrated

Other

Anxious

Furious

2% Delivery
Feelings:

Delighted

Happy

Pleased

2% Service
Feelings:

Delighted

Happy

Pleased

2% Quality of product
Feelings:

Frustrated

Sad

Offended

Most positive experiences about Utilities companies

High
Low
  1. British Gas
  2. Scottish Power
  3. Severn Trent Water
  4. SMS PLC

Least positive experiences about Utilities companies

High
Low
  1. Bulb

S Drew - Status: Approved

What happened

I received a call saying they were calling on behalf of Bristol Energy. They told me I could have a smart meter and, not having a clue if this was genuine or a scam I declined. The next day I had another call from them. And I asked to be taken off their call list. The third day I had another call,...

What I wish had happened

That they stop calling me after I declined. That they also agree to take me off the calling list without insisting on taking me through security ... they know who they called !

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