SMS PLC

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Recent Complaints :(

  • I received a call saying they were calling on behalf of Bristol Energy. They told me I could have a smart meter and, not having a clue if this was genuine or a scam I declined. The next day I had ano...

SMS PLC Customers

Most talked about by SMS PLC customers

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Low

How this makes SMS PLC customers feel

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Low
33% Rudeness
Feelings:

Furious

Annoyed

Frustrated

33% Customer Service
Feelings:

Furious

Annoyed

Frustrated

33% Other
Feelings:

Frustrated

Furious

Annoyed

Utilities Customers

Most talked about by Utilities customers

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Low

How this makes Utilities customers feel

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Low
27% Customer Service
Feelings:

Frustrated

Annoyed

Furious

Anxious

Other

Sad

Offended

Disappointed

Let down

10% Communication
Feelings:

Frustrated

Furious

Anxious

Sad

Offended

10% Financial Loss
Feelings:

Frustrated

Annoyed

Let down

Furious

Anxious

10% Inconvenienced
Feelings:

Frustrated

Let down

Furious

Annoyed

Anxious

7% Rudeness
Feelings:

Annoyed

Other

Anxious

Furious

Frustrated

7% Expectations Exceeded
Feelings:

Delighted

Happy

Pleased

7% Other
Feelings:

Furious

Frustrated

Annoyed

Anxious

7% Delay
Feelings:

Annoyed

Frustrated

Let down

Other

Anxious

3% Fraud
Feelings:

Frustrated

Let down

Annoyed

3% Delivery
Feelings:

Delighted

Happy

Pleased

3% Service
Feelings:

Pleased

Delighted

Happy

3% Quality of product
Feelings:

Frustrated

Sad

Offended

3% Discrimination
Feelings:

Frustrated

Disappointed

Annoyed

Most complained about Utilities companies

High
Low
  1. British Gas
  2. Scottish Power
  3. Severn Trent Water
  4. SMS PLC

Most complimented Utilities companies

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Low
  1. Bulb

S Drew - Status: Approved

What happened

I received a call saying they were calling on behalf of Bristol Energy. They told me I could have a smart meter and, not having a clue if this was genuine or a scam I declined. The next day I had another call from them. And I asked to be taken off their call list. The third day I had another call,...

What I wish had happened

That they stop calling me after I declined. That they also agree to take me off the calling list without insisting on taking me through security ... they know who they called !

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