SMS PLC

Recent great
experiences :)

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Recent not so great
experiences :(

  • I received a call saying they were calling on behalf of Bristol Energy. They told me I could have a smart meter and, not having a clue if this was genuine or a scam I declined. The next day I had ano...

SMS PLC Customers

Most talked about by SMS PLC customers

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Low

How this makes SMS PLC customers feel

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Low
33% Rudeness
Feelings:

Furious

Annoyed

Frustrated

33% Customer Service
Feelings:

Furious

Annoyed

Frustrated

33% Other
Feelings:

Furious

Annoyed

Frustrated

Utilities Customers

Most talked about by Utilities customers

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Low

How this makes Utilities customers feel

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Low
30% Customer Service
Feelings:

Frustrated

Annoyed

Anxious

Furious

Unsatisfied

Let down

Other

Saddened

Disheartened

Insecure

Sad

Disappointed

Offended

Uneasy

15% Financial Loss
Feelings:

Frustrated

Annoyed

Let down

Anxious

Furious

Disgusted

Disheartened

Saddened

Other

Uneasy

9% Communication
Feelings:

Frustrated

Unsatisfied

Offended

Sad

Furious

Anxious

Annoyed

9% Inconvenienced
Feelings:

Frustrated

Annoyed

Unsatisfied

Let down

Furious

Anxious

6% Discrimination
Feelings:

Anxious

Disgusted

Let down

Other

Annoyed

Frustrated

Disappointed

6% Other
Feelings:

Frustrated

Furious

Other

Let down

Disgusted

Annoyed

Anxious

6% Delay
Feelings:

Frustrated

Annoyed

Disheartened

Saddened

Let down

Other

Anxious

4% Expectations Exceeded
Feelings:

Happy

Delighted

Pleased

4% Fraud
Feelings:

Frustrated

Annoyed

Let down

Uneasy

4% Rudeness
Feelings:

Annoyed

Other

Anxious

Furious

Frustrated

2% Delivery
Feelings:

Pleased

Happy

Delighted

2% Service
Feelings:

Pleased

Happy

Delighted

2% Quality of product
Feelings:

Offended

Sad

Frustrated

Most positive experiences about Utilities companies

High
Low
  1. British Gas
  2. Scottish Power
  3. Severn Trent Water
  4. SMS PLC

Least positive experiences about Utilities companies

High
Low
  1. Bulb

S Drew - Status: Approved

What happened

I received a call saying they were calling on behalf of Bristol Energy. They told me I could have a smart meter and, not having a clue if this was genuine or a scam I declined. The next day I had another call from them. And I asked to be taken off their call list. The third day I had another call,...

What I wish had happened

That they stop calling me after I declined. That they also agree to take me off the calling list without insisting on taking me through security ... they know who they called !

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