Specsavers

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  • E Visited the Harlow branch & we were assisted by Sarah. My daughter had her first pair of glasses this week & they needed to be adjusted. Sarah was friendly, apologetic & very helpful. Her great servic...

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E

Emma - Status: Approved

What happened

Visited the Harlow branch & we were assisted by Sarah. My daughter had her first pair of glasses this week & they needed to be adjusted. Sarah was friendly, apologetic & very helpful. Her great service meant that I asked about getting another the lenses updated in an old pair of glasses & I enquired...

The impact it had

It made me feel valued as a customer. It showed that they cared about my daughter. I feel that Sarah was interested in getting things right & helping us.