Team Knowhow

Recent Compliments :)

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Recent Complaints :(

  • M I have a repair policy with them on the 9th of june they come out to repair my washing machine they told me parts were out of stock as soon as they are in we will be back I have a policy that stats if...
  • My laptop was sent to team Knowhow from the Currys that I bought it from, fir a standard factory reset. This was over a month ago. I was told that o would get my laptop back on the 2/10. This did not ...
  • N Hi Emily, In July my dishwasher broke . First the call centre gave a wrong address to the engineer .After I spent one month when I could speak a manager who corrected my address in the system. 17/09/2...

Team Knowhow Customers

Most talked about by Team Knowhow customers

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How this makes Team Knowhow customers feel

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Low
29% Customer Service
Feelings:

Frustrated

Furious

Disappointed

Let down

Annoyed

Disgusted

Anxious

17% Communication
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Furious

Frustrated

Anxious

Disgusted

Disappointed

17% Delay
Feelings:

Frustrated

Let down

Furious

Anxious

Disappointed

Annoyed

13% Inconvenienced
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Frustrated

Disappointed

Let down

Annoyed

Furious

8% Financial Loss
Feelings:

Furious

Let down

Disgusted

Anxious

Frustrated

8% Other
Feelings:

Furious

Disgusted

Anxious

Frustrated

4% Returns
Feelings:

Disgusted

4% Fraud
Feelings:

Disgusted

Electronics Customers

Most talked about by Electronics customers

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How this makes Electronics customers feel

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27% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Disgusted

Anxious

Offended

Surprised

12% Financial Loss
Feelings:

Furious

Frustrated

Let down

Annoyed

Anxious

Disgusted

Disappointed

12% Inconvenienced
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Anxious

Offended

Let down

Surprised

Disgusted

Scared

11% Communication
Feelings:

Frustrated

Furious

Annoyed

Anxious

Disgusted

Disappointed

Scared

Let down

9% Delay
Feelings:

Frustrated

Furious

Let down

Disappointed

Annoyed

Disgusted

Anxious

5% Rudeness
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Frustrated

Let down

Disappointed

Annoyed

Furious

Surprised

Offended

Anxious

5% Quality of product
Feelings:

Frustrated

Furious

Let down

Annoyed

Disappointed

Disgusted

3% Service
Feelings:

Satisfied

Delighted

Pleased

Happy

2% Returns
Feelings:

Annoyed

Frustrated

Disappointed

Disgusted

2% Other
Feelings:

Furious

Disgusted

Anxious

Frustrated

2% Fraud
Feelings:

Anxious

Scared

Frustrated

Disgusted

2% Discrimination
Feelings:

Furious

Disgusted

Disappointed

Offended

2% Expectations Exceeded
Feelings:

Delighted

Happy

Satisfied

2% Quality of product
Feelings:

Satisfied

Delighted

Happy

Pleased

1% Communication
Feelings:

Delighted

1% Delivery
Feelings:

Disgusted

Furious

Frustrated

Most complained about Electronics companies

High
Low
  1. Currys PC World
  2. Team Knowhow
  3. Sparrow Electronics
  4. Samsung

Most complimented Electronics companies

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Low
  1. Apple
  2. Bosch
  3. Dyson
M

M Evans - Status: Approved

What happened

I have a repair policy with them on the 9th of june they come out to repair my washing machine they told me parts were out of stock as soon as they are in we will be back I have a policy that stats if it’s not repaired within 14 days I can ask for a replacement after 14 days I rang and as for a re...

What I wish had happened

I would like for my machine to be replace as per my policy

C Davies - Status: Approved

What happened

My laptop was sent to team Knowhow from the Currys that I bought it from, fir a standard factory reset. This was over a month ago. I was told that o would get my laptop back on the 2/10. This did not happen. I am now in the situation where they have admitted they have lost my laptop at the team Kn...

What I wish had happened

Be given a replacement machine as soon as my machine was delayed due to team Knowhow losing it. To be part of a transparent process where team Knowhow did not use the pandemic as a shield for their ineptitude

N

N Ujj - Status: Approved

What happened

Hi Emily, In July my dishwasher broke . First the call centre gave a wrong address to the engineer .After I spent one month when I could speak a manager who corrected my address in the system. 17/09/20 the engineer arrived (during this time as well I paid the insurance but I had not a working machin...

What I wish had happened

If I pay the insurance and if the machine break I would like to get engineer in time and if he can not repair ai would like to get a voucher because I would like to buy a new one.

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