Team Knowhow

Recent great
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Recent not so great
experiences :(

  • M I have a repair policy with them on the 9th of june they come out to repair my washing machine they told me parts were out of stock as soon as they are in we will be back I have a policy that stats if...
  • My laptop was sent to team Knowhow from the Currys that I bought it from, fir a standard factory reset. This was over a month ago. I was told that o would get my laptop back on the 2/10. This did not ...
  • N Hi Emily, In July my dishwasher broke . First the call centre gave a wrong address to the engineer .After I spent one month when I could speak a manager who corrected my address in the system. 17/09/2...

Team Knowhow Customers

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How this makes Team Knowhow customers feel

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23% Customer Service
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18% Delay
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15% Communication
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15% Inconvenienced
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10% Other
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8% Financial Loss
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5% Fraud
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3% Returns
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3% Rudeness
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Electronics Customers

Most talked about by Electronics customers

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How this makes Electronics customers feel

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26% Customer Service
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13% Financial Loss
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13% Inconvenienced
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12% Communication
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8% Quality of product
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7% Delay
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6% Rudeness
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3% Fraud
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2% Returns
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2% Other
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2% Delivery
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2% Service
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1% Discrimination
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1% Expectations Exceeded
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1% Quality of product
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1% Communication
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Delighted

Most positive experiences about Electronics companies

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Low
  1. Currys PC World
  2. Team Knowhow
  3. Sparrow Electronics
  4. Samsung

Least positive experiences about Electronics companies

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  1. Apple
  2. Bosch
  3. Dyson
M

M Evans - Status: Approved

What happened

I have a repair policy with them on the 9th of june they come out to repair my washing machine they told me parts were out of stock as soon as they are in we will be back I have a policy that stats if it’s not repaired within 14 days I can ask for a replacement after 14 days I rang and as for a re...

What I wish had happened

I would like for my machine to be replace as per my policy

C Davies - Status: Approved

What happened

My laptop was sent to team Knowhow from the Currys that I bought it from, fir a standard factory reset. This was over a month ago. I was told that o would get my laptop back on the 2/10. This did not happen. I am now in the situation where they have admitted they have lost my laptop at the team Kn...

What I wish had happened

Be given a replacement machine as soon as my machine was delayed due to team Knowhow losing it. To be part of a transparent process where team Knowhow did not use the pandemic as a shield for their ineptitude

N

N Ujj - Status: Approved

What happened

Hi Emily, In July my dishwasher broke . First the call centre gave a wrong address to the engineer .After I spent one month when I could speak a manager who corrected my address in the system. 17/09/20 the engineer arrived (during this time as well I paid the insurance but I had not a working machin...

What I wish had happened

If I pay the insurance and if the machine break I would like to get engineer in time and if he can not repair ai would like to get a voucher because I would like to buy a new one.

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