Team Knowhow

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Recent not so great
experiences :(

  • M I have a repair policy with them on the 9th of june they come out to repair my washing machine they told me parts were out of stock as soon as they are in we will be back I have a policy that stats if...
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  • My laptop was sent to team Knowhow from the Currys that I bought it from, fir a standard factory reset. This was over a month ago. I was told that o would get my laptop back on the 2/10. This did not ...
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  • N Hi Emily, In July my dishwasher broke . First the call centre gave a wrong address to the engineer .After I spent one month when I could speak a manager who corrected my address in the system. 17/09/2...
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Team Knowhow Customers

Most talked about by Team Knowhow customers

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How this makes Team Knowhow customers feel

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23% Customer Service
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Furious

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18% Delay
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15% Communication
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15% Inconvenienced
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10% Other
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8% Financial Loss
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5% Fraud
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3% Returns
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3% Rudeness
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Annoyed

Electronics Customers

Most talked about by Electronics customers

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How this makes Electronics customers feel

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26% Customer Service
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13% Financial Loss
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13% Inconvenienced
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12% Communication
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8% Quality of product
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7% Delay
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6% Rudeness
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3% Fraud
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2% Returns
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2% Other
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2% Delivery
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2% Service
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1% Discrimination
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1% Expectations Exceeded
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1% Quality of product
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Satisfied

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Happy

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1% Communication
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Delighted

Most positive experiences about Electronics companies

High
Low
  1. Currys PC World
  2. Team Knowhow
  3. Sparrow Electronics
  4. Samsung

Least positive experiences about Electronics companies

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Low
  1. Apple
  2. Bosch
  3. Dyson
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zobia - Status: Approved

Submit your own

What happened

Refusing to listen, oven is not working, I have a full care plan they keep sending out an engineer problem is still there, its been over 6 months

What I wish had happened

Replacement or for them to fix the problem

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L

L Bradshaw - Status: Approved

What happened

They owe me a voucher

What I wish had happened

Issue voucher

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D

D Bailey - Status: Approved

What happened

I purchased a know-how care plan for my TV. when it went wrong team-knowhow collected it and promised I would get it back within two weeks. Four weeks later no one answers their phone even when they have asked me to contact them. Going online I am informed that it is being dealt with and someone wil...

What I wish had happened

The contract says that if they can't fix the TV within two weeks they would give me a voucher to get another one. That what I am waiting for.

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