Team Knowhow

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Recent not so great
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  • M I have a repair policy with them on the 9th of june they come out to repair my washing machine they told me parts were out of stock as soon as they are in we will be back I have a policy that stats if...
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  • My laptop was sent to team Knowhow from the Currys that I bought it from, fir a standard factory reset. This was over a month ago. I was told that o would get my laptop back on the 2/10. This did not ...
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  • N Hi Emily, In July my dishwasher broke . First the call centre gave a wrong address to the engineer .After I spent one month when I could speak a manager who corrected my address in the system. 17/09/2...
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Team Knowhow Customers

Most talked about by Team Knowhow customers

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How this makes Team Knowhow customers feel

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23% Customer Service
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18% Delay
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15% Communication
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15% Inconvenienced
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10% Other
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8% Financial Loss
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5% Fraud
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3% Returns
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3% Rudeness
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Electronics Customers

Most talked about by Electronics customers

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How this makes Electronics customers feel

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26% Customer Service
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13% Financial Loss
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13% Inconvenienced
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12% Communication
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8% Quality of product
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7% Delay
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6% Rudeness
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3% Fraud
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2% Returns
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2% Other
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2% Delivery
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2% Service
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1% Discrimination
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1% Expectations Exceeded
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1% Quality of product
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1% Communication
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Delighted

Most positive experiences about Electronics companies

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Low
  1. Currys PC World
  2. Team Knowhow
  3. Sparrow Electronics
  4. Samsung

Least positive experiences about Electronics companies

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  1. Apple
  2. Bosch
  3. Dyson
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M

M Goodchild - Status: Approved

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What happened

Team Knowhow wrote off my 3 year old fridge freezer and promised an e-voucher for a replacement. Over 2 months later and I'm still waiting for the voucher. I've contacted them many times and they keep escalating to the voucher team but I've still received nothing. I'm also out of pocket due to loss ...

What I wish had happened

The voucher was supposed to have been sent within 10 days and that is all I wanted to have happened.

Read more
P

P Adams - Status: Approved

What happened

Our iPad was sent in on September 23rd and written off due to a small crack in the screen. They promised a voucher would be sent. We are still waiting almost 2 months later and have chased it numerous times

What I wish had happened

Them to send the voucher in the time scale they promised

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C

Clare - Status: Approved

What happened

Two IPADS were picked up for repair on the Friday 13th November. I received a text stating they would be returned on the 20/11/2020 as advised by the repair centre when I booked them in. I waited in all day and they did not arrive. I then received numerous texts over the weekend stating that they...

What I wish had happened

I just want my IPAD returned

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