Team Knowhow

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Recent not so great
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  • M I have a repair policy with them on the 9th of june they come out to repair my washing machine they told me parts were out of stock as soon as they are in we will be back I have a policy that stats if...
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  • My laptop was sent to team Knowhow from the Currys that I bought it from, fir a standard factory reset. This was over a month ago. I was told that o would get my laptop back on the 2/10. This did not ...
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  • N Hi Emily, In July my dishwasher broke . First the call centre gave a wrong address to the engineer .After I spent one month when I could speak a manager who corrected my address in the system. 17/09/2...
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Team Knowhow Customers

Most talked about by Team Knowhow customers

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How this makes Team Knowhow customers feel

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23% Customer Service
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18% Delay
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15% Communication
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15% Inconvenienced
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10% Other
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8% Financial Loss
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5% Fraud
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3% Returns
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3% Rudeness
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Electronics Customers

Most talked about by Electronics customers

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How this makes Electronics customers feel

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26% Customer Service
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13% Financial Loss
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13% Inconvenienced
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12% Communication
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8% Quality of product
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7% Delay
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6% Rudeness
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3% Fraud
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2% Returns
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2% Other
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2% Delivery
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2% Service
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1% Discrimination
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1% Expectations Exceeded
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1% Quality of product
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1% Communication
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Delighted

Most positive experiences about Electronics companies

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Low
  1. Currys PC World
  2. Team Knowhow
  3. Sparrow Electronics
  4. Samsung

Least positive experiences about Electronics companies

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  1. Apple
  2. Bosch
  3. Dyson
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M

M Macey - Status: Approved

Submit your own

What happened

On the 14th November 2020, one of your Know How delivery vehicles hit and damaged my parked car. The driver of the delivery vehicle stopped and left a note on my windscreen detailing the incident, the damage he had caused and the vehicle registration. So far so good. On the 16th November I telephone...

What I wish had happened

I would have liked the situation resolved after perhaps one phonecall and at least dealt with within a couple of weeks.

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B

b j - Status: Approved

What happened

Dear Sir/Madam, I am sending this to the supreme managing staff. I am a currys customer and my complaint is based via my T.V. My T.V. has a wifi problem, where the T.V. keeps disconnecting from the Wi-fi. Hence, I had it picked up by Currys (Team Knowhow probably) to be fixed. So they came and pic...

What I wish had happened

solve this problem

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B atay - Status: Approved

What happened

Today I rang the know How team to question a direct debit coming from my account and has been coming out since 2014, according to my bank whom I have also contacted. I thought it could be one of the many items I have bought from Curry's in the past like my TV, my fridge or even my washing machine...

What I wish had happened

To at least be offered a refund of some sort! They wouldn't even tell me what I'd been paying for! Honestly I'm devastated.

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