Tesco

Recent Compliments :)

  • L When visiting the store to make a complaint, I spoke to a young man named Liam was extremely helpful and took the time to get me the information I required.

Recent Complaints :(

  • K Late delivery, no apology or compensation
  • S I am fed up with not being able to buy a healthy lunch from Tesco. They clearly don't understand the concept of high protein low carbs they think healthy food is diet food or sushi. If on the rare o...
  • R My sister and I went to Tesco Metro in Didsbury village, Manchester this evening and I feel that we were treated unfairly (as well as other shoppers from the same households). I have not experienced a...

Tesco Customers

Most talked about by Tesco customers

High
Low

How this makes Tesco customers feel

High
Low
20% Customer Service
Feelings:

Annoyed

Frustrated

Anxious

Let down

Disappointed

10% Delivery
Feelings:

Frustrated

Annoyed

Furious

10% Inconvenienced
Feelings:

Frustrated

Annoyed

Disappointed

10% Rudeness
Feelings:

Let down

Furious

Annoyed

Disgusted

Frustrated

10% Quality of product
Feelings:

Frustrated

Let down

Disgusted

Annoyed

10% Discrimination
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Furious

Disgusted

10% Embarrassment
Feelings:

Annoyed

Anxious

Let down

5% Communication
Feelings:

Let down

Furious

Disgusted

5% Service
Feelings:

Happy

Grateful

5% Expectations Exceeded
Feelings:

Happy

Grateful

5% Communication
Feelings:

Happy

Grateful

Supermarket Customers

Most talked about by Supermarket customers

High
Low

How this makes Supermarket customers feel

High
Low
15% Customer Service
Feelings:

Annoyed

Furious

Frustrated

Disappointed

Let down

Disgusted

Anxious

Surprised

Other

Scared

15% Inconvenienced
Feelings:

Annoyed

Furious

Disappointed

Disgusted

Let down

Frustrated

Anxious

Surprised

Offended

9% Quality of product
Feelings:

Disappointed

Disgusted

Annoyed

Furious

Miffed

Sad

Surprised

Other

Frustrated

Let down

9% Financial Loss
Feelings:

Furious

Disgusted

Let down

Annoyed

Disappointed

Frustrated

Anxious

Offended

Surprised

7% Rudeness
Feelings:

Disappointed

Let down

Furious

Frustrated

Annoyed

Offended

Disgusted

Surprised

Other

7% Communication
Feelings:

Grateful

Happy

Delighted

Special

Pleased

Satisfied

6% Embarrassment
Feelings:

Furious

Annoyed

Disappointed

Anxious

Frustrated

Let down

Offended

Scared

6% Service
Feelings:

Grateful

Happy

Delighted

Special

Pleased

Satisfied

5% Delivery
Feelings:

Furious

Frustrated

Disgusted

Anxious

Let down

Annoyed

5% Discrimination
Feelings:

Frustrated

Disappointed

Furious

Let down

Offended

Disgusted

Annoyed

Scared

Anxious

5% Communication
Feelings:

Furious

Disgusted

Let down

Annoyed

Disappointed

Frustrated

Indifferent

4% Expectations Exceeded
Feelings:

Special

Happy

Grateful

Delighted

2% Returns
Feelings:

Furious

Anxious

Annoyed

Frustrated

1% Other
Feelings:

Delighted

Grateful

Satisfied

1% Other
Feelings:

Furious

Annoyed

Disappointed

1% Delay
Feelings:

Frustrated

Disappointed

Let down

1% Injury
Feelings:

Disappointed

Surprised

Let down

Most complained about Supermarket companies

High
Low
  1. Asda
  2. Tesco
  3. Sainsbury (J)
  4. Aldi

Most complimented Supermarket companies

High
Low
  1. Morrisons
  2. Morrison (Wm) Supermarkets
  3. Tesco
  4. Waitrose
K

K Rosenfeld - Status: Approved

What happened

Late delivery, no apology or compensation

What I wish had happened

An apology and a significant discount off next shop as has happened several times

S

S Busby - Status: Approved

What happened

I am fed up with not being able to buy a healthy lunch from Tesco. They clearly don't understand the concept of high protein low carbs they think healthy food is diet food or sushi. If on the rare occasion I can find something then its never in a meal deal and they always overcharge. When I ask a...

What I wish had happened

I would like the Tesco buyers to keep up with modern eating supply food at a reasonable cost and train their staff accordingly. I do not want to be forwarded to a website each time I want to give feedback. If they don't want their staff to handle complaints then they need to populate their stores w...

R

R Butler - Status: Approved

What happened

My sister and I went to Tesco Metro in Didsbury village, Manchester this evening and I feel that we were treated unfairly (as well as other shoppers from the same households). I have not experienced any other store (Tesco or otherwise) that makes members of the same household wait to shop separately...

What I wish had happened

For common sense to prevail and the security guard to use his brain.

L

L Shapcott - Status: Approved

What happened

When visiting the store to make a complaint, I spoke to a young man named Liam was extremely helpful and took the time to get me the information I required.

The impact it had

Nice to see some of your staff are very good at their job.