Tesco

Recent great
experiences :)

  • L When visiting the store to make a complaint, I spoke to a young man named Liam was extremely helpful and took the time to get me the information I required.
  • I had to return a electrical item 8 months after buying it as it became faulty

Recent not so great
experiences :(

  • K Late delivery, no apology or compensation
  • S I am fed up with not being able to buy a healthy lunch from Tesco. They clearly don't understand the concept of high protein low carbs they think healthy food is diet food or sushi. If on the rare o...
  • R My sister and I went to Tesco Metro in Didsbury village, Manchester this evening and I feel that we were treated unfairly (as well as other shoppers from the same households). I have not experienced a...

Tesco Customers

Most talked about by Tesco customers

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How this makes Tesco customers feel

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19% Customer Service
Feelings:

Annoyed

Frustrated

Disappointed

Unhappy

Anxious

Let down

11% Rudeness
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Furious

Disgusted

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Unhappy

11% Quality of product
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Let down

Annoyed

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Unsatisfied

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7% Delivery
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Furious

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Annoyed

7% Inconvenienced
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Annoyed

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7% Communication
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Annoyed

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Unhappy

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Furious

Disgusted

7% Discrimination
Feelings:

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Annoyed

Frustrated

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Let down

Furious

7% Embarrassment
Feelings:

Annoyed

Anxious

Let down

7% Service
Feelings:

Grateful

Happy

Satisfied

Pleased

7% Expectations Exceeded
Feelings:

Grateful

Happy

Satisfied

Pleased

7% Communication
Feelings:

Grateful

Happy

Satisfied

Pleased

Supermarket Customers

Most talked about by Supermarket customers

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How this makes Supermarket customers feel

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16% Customer Service
Feelings:

Annoyed

Disappointed

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Let down

Unsatisfied

Displeased

Unhappy

Saddened

Put out

Uneasy

Disheartened

Furious

Confused

Disgusted

Anxious

Indifferent

Insecure

Other

Surprised

Scared

12% Quality of product
Feelings:

Annoyed

Disappointed

Unsatisfied

Displeased

Unhappy

Let down

Frustrated

Uneasy

Saddened

Disgusted

Disheartened

Confused

Put out

Other

Furious

Miffed

Sad

Indifferent

Insecure

Surprised

12% Inconvenienced
Feelings:

Annoyed

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Let down

Unsatisfied

Unhappy

Displeased

Furious

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Uneasy

Confused

Saddened

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Offended

11% Rudeness
Feelings:

Annoyed

Frustrated

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Uneasy

Let down

Displeased

Unhappy

Unsatisfied

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Insecure

Disheartened

Confused

Other

Furious

Indifferent

Offended

Disgusted

Surprised

10% Embarrassment
Feelings:

Annoyed

Frustrated

Disappointed

Uneasy

Unhappy

Let down

Unsatisfied

Saddened

Insecure

Disheartened

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Other

Anxious

Furious

Confused

Indifferent

Scared

Offended

Put out

9% Financial Loss
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unsatisfied

Unhappy

Displeased

Uneasy

Furious

Disheartened

Disgusted

Confused

Put out

Saddened

Insecure

Other

Anxious

Offended

Surprised

8% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unsatisfied

Displeased

Disheartened

Unhappy

Confused

Put out

Uneasy

Furious

Disgusted

Saddened

Indifferent

Insecure

Other

5% Discrimination
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Saddened

Unhappy

Insecure

Disheartened

Displeased

Unsatisfied

Uneasy

Furious

Put out

Disgusted

Other

Scared

Confused

Anxious

Offended

4% Other
Feelings:

Annoyed

Disappointed

Unsatisfied

Let down

Frustrated

Displeased

Insecure

Uneasy

Saddened

Unhappy

Disheartened

Furious

Put out

Anxious

Other

Sad

3% Delay
Feelings:

Annoyed

Frustrated

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Displeased

Unsatisfied

Unhappy

Put out

Saddened

2% Delivery
Feelings:

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Disappointed

Let down

Unhappy

Furious

Unsatisfied

Disgusted

Anxious

2% Service
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Grateful

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Delighted

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Special

Other

2% Injury
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Let down

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Unsatisfied

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Unhappy

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Uneasy

Put out

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1% Expectations Exceeded
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Happy

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Special

Satisfied

Other

1% Fraud
Feelings:

Annoyed

Frustrated

Disheartened

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Unsatisfied

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Let down

Unhappy

1% Communication
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Grateful

Happy

Pleased

Satisfied

Delighted

Special

1% Returns
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0% Other
Feelings:

Satisfied

Delighted

Grateful

0% Quality
Feelings:

Delighted

Grateful

Special

0% Quality of product
Feelings:

Happy

Satisfied

Other

Most positive experiences about Supermarket companies

High
Low
  1. Morrisons
  2. Morrisons
  3. Aldi
  4. Asda

Least positive experiences about Supermarket companies

High
Low
  1. Morrisons
  2. Aldi
  3. Morrisons
  4. Tesco
K

K Rosenfeld - Status: Approved

What happened

Late delivery, no apology or compensation

What I wish had happened

An apology and a significant discount off next shop as has happened several times

S

S Busby - Status: Approved

What happened

I am fed up with not being able to buy a healthy lunch from Tesco. They clearly don't understand the concept of high protein low carbs they think healthy food is diet food or sushi. If on the rare occasion I can find something then its never in a meal deal and they always overcharge. When I ask a...

What I wish had happened

I would like the Tesco buyers to keep up with modern eating supply food at a reasonable cost and train their staff accordingly. I do not want to be forwarded to a website each time I want to give feedback. If they don't want their staff to handle complaints then they need to populate their stores w...

R

R Butler - Status: Approved

What happened

My sister and I went to Tesco Metro in Didsbury village, Manchester this evening and I feel that we were treated unfairly (as well as other shoppers from the same households). I have not experienced any other store (Tesco or otherwise) that makes members of the same household wait to shop separately...

What I wish had happened

For common sense to prevail and the security guard to use his brain.

L

L Shapcott - Status: Approved

What happened

When visiting the store to make a complaint, I spoke to a young man named Liam was extremely helpful and took the time to get me the information I required.

The impact it had

Nice to see some of your staff are very good at their job.

C lee - Status: Approved

What happened

I had to return a electrical item 8 months after buying it as it became faulty

The impact it had

I still shop there as I was happy with the service