Tesco

Recent great
experiences :)

  • L When visiting the store to make a complaint, I spoke to a young man named Liam was extremely helpful and took the time to get me the information I required.
    Read this experience
  • I had to return a electrical item 8 months after buying it as it became faulty
    Read this experience
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Recent not so great
experiences :(

  • K Late delivery, no apology or compensation
    Read this experience
  • S I am fed up with not being able to buy a healthy lunch from Tesco. They clearly don't understand the concept of high protein low carbs they think healthy food is diet food or sushi. If on the rare o...
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  • R My sister and I went to Tesco Metro in Didsbury village, Manchester this evening and I feel that we were treated unfairly (as well as other shoppers from the same households). I have not experienced a...
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Tesco Customers

Most talked about by Tesco customers

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Low

How this makes Tesco customers feel

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Low
19% Customer Service
Feelings:

Annoyed

Frustrated

Disappointed

Anxious

Unhappy

Let down

11% Rudeness
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Furious

Unhappy

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11% Quality of product
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Unsatisfied

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7% Delivery
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7% Inconvenienced
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Disappointed

7% Communication
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7% Discrimination
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Furious

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Annoyed

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7% Embarrassment
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Annoyed

Anxious

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7% Service
Feelings:

Grateful

Satisfied

Pleased

Happy

7% Expectations Exceeded
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7% Communication
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Grateful

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Pleased

Supermarket Customers

Most talked about by Supermarket customers

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How this makes Supermarket customers feel

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16% Customer Service
Feelings:

Annoyed

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Unsatisfied

Displeased

Unhappy

Saddened

Uneasy

Disheartened

Put out

Furious

Confused

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Indifferent

Other

Insecure

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12% Inconvenienced
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12% Quality of product
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Disappointed

Unsatisfied

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Unhappy

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Frustrated

Uneasy

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Other

Confused

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Furious

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11% Rudeness
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Annoyed

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Uneasy

Let down

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Other

Furious

Indifferent

Offended

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10% Embarrassment
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Annoyed

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Uneasy

Unhappy

Let down

Unsatisfied

Saddened

Insecure

Displeased

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Other

Furious

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Indifferent

Scared

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Put out

9% Financial Loss
Feelings:

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Unsatisfied

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Unhappy

Uneasy

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Put out

Confused

Other

Insecure

Saddened

Offended

Anxious

Surprised

8% Communication
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Let down

Unsatisfied

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Uneasy

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Indifferent

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5% Discrimination
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Unhappy

Insecure

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Uneasy

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Other

Confused

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4% Other
Feelings:

Annoyed

Disappointed

Let down

Unsatisfied

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Insecure

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Other

3% Delay
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Unsatisfied

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2% Delivery
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Annoyed

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Unhappy

Unsatisfied

Anxious

Disgusted

2% Injury
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Unsatisfied

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Unhappy

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2% Service
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2% Fraud
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1% Expectations Exceeded
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1% Communication
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1% Returns
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0% Quality of product
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0% Other
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Delighted

Grateful

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0% Quality
Feelings:

Delighted

Grateful

Special

Most positive experiences about Supermarket companies

High
Low
  1. Morrisons
  2. Morrisons
  3. Asda
  4. Aldi

Least positive experiences about Supermarket companies

High
Low
  1. Morrisons
  2. Aldi
  3. Morrisons
  4. Tesco
View the industry page
C

C Marshall Cooper - Status: Approved

Submit your own

What happened

I am 68yrs and about four of us was told we had to go to the back of the normal line and as we always told as long as we was there between 09.00 to 10.00 we would be allowed in but the manager is making all of us line up in the normal line what makes it all a fast

What I wish had happened

That it was back to the same as set out by the company when first started off for the safety of all the people but it looks like the manger doesn't care anymore he didn't even put any seat's out for the older people to sit on

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H

H shigival - Status: Approved

What happened

I bought milk on 13/09/20 Expiry date shows 15/09/20. When I come home was trying to warm the milk for my baby. Find out the milk is expired already. Tesco express Rayners Lane is very dirty and there is a nasty smile at the end of the shop next to fridges.

What I wish had happened

If date says On the milk that it’s 15/09/20 to expire not to expire two days before the date

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A

A Senior - Status: Approved

What happened

I booked a slot for home delivery and then moved house .4 mile from old address.I was advised to phone online tele number and ask them to contact store and deliver to new address. First week this worked well and this week they refused to do it snd was advised either cancel the order or click and col...

What I wish had happened

Like last delivery 2 weeks ago deliver to new address . Not my fault Tesco system will not change address in slots already booked

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