The Range

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Recent not so great
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  • M A recent delivery turned up with over half of the goods broken. Despite over 3 hours on the phone to Customer Services, no answer, messages & photo's placed on Twitter & Facebook, No reply. An email t...
  • M I placed an order online for a mirror. The mirror was not available for store pick up so had to pay £10 for delivery. The delivery came when expected. When I unwrapped the mirror there was a scratch ...
  • I placed an order with The Range UK on the 10th June 2021, but only half the order has arrived and the other part says arrival date should have been 23rd June 2021. After waiting 40mins or more each t...

The Range Customers

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36% Customer Service
Feelings:

Annoyed

Frustrated

Unsatisfied

Furious

Disappointed

Unhappy

18% Delivery
Feelings:

Frustrated

Disappointed

Furious

Annoyed

18% Communication
Feelings:

Unsatisfied

Annoyed

Furious

Frustrated

9% Returns
Feelings:

Frustrated

Unsatisfied

Annoyed

9% Quality of product
Feelings:

Annoyed

Unhappy

Unsatisfied

9% Financial Loss
Feelings:

Annoyed

Unhappy

Unsatisfied

Home & Garden Customers

Most talked about by Home & Garden customers

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Low

How this makes Home & Garden customers feel

High
Low
36% Customer Service
Feelings:

Annoyed

Frustrated

Unsatisfied

Furious

Disappointed

Unhappy

18% Delivery
Feelings:

Frustrated

Disappointed

Furious

Annoyed

18% Communication
Feelings:

Unsatisfied

Annoyed

Furious

Frustrated

9% Returns
Feelings:

Frustrated

Unsatisfied

Annoyed

9% Quality of product
Feelings:

Annoyed

Unhappy

Unsatisfied

9% Financial Loss
Feelings:

Annoyed

Unhappy

Unsatisfied

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  1. The Range

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M

M Milsom - Status: Approved

What happened

A recent delivery turned up with over half of the goods broken. Despite over 3 hours on the phone to Customer Services, no answer, messages & photo's placed on Twitter & Facebook, No reply. An email to the only director i could find containing the same photo's.. No reply... After reading through the...

What I wish had happened

My call being answered within a reasonable time. Obviously not immediately but within 20 minutes

M

M Susan Mitton - Status: Approved

What happened

I placed an order online for a mirror. The mirror was not available for store pick up so had to pay £10 for delivery. The delivery came when expected. When I unwrapped the mirror there was a scratch near the bevelled edge. On closer inspection there were some black dots around the mirror. I believe...

What I wish had happened

I wished that they had replied to my 1st email regarding my faulty mirror, then I would not have had to call them this morning and feel even more frustrated because they didn't answer my call. I also called head office. I thought they may have said something like, we are very short staffed at the mo...

D Chan - Status: Resolved

What happened

I placed an order with The Range UK on the 10th June 2021, but only half the order has arrived and the other part says arrival date should have been 23rd June 2021. After waiting 40mins or more each time to speak to someone from their customer service team I am told someone will contact me to arrang...

What I wish had happened

I get the promised response to my entitled refund to the missing order and arranging a collection to part of the order that did arrive to get a refund on that as well

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