The Range

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Recent not so great
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  • M A recent delivery turned up with over half of the goods broken. Despite over 3 hours on the phone to Customer Services, no answer, messages & photo's placed on Twitter & Facebook, No reply. An email t...
  • M I placed an order online for a mirror. The mirror was not available for store pick up so had to pay £10 for delivery. The delivery came when expected. When I unwrapped the mirror there was a scratch ...

The Range Customers

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33% Customer Service
Feelings:

Furious

Frustrated

Unsatisfied

Annoyed

33% Communication
Feelings:

Unsatisfied

Annoyed

Furious

Frustrated

17% Delivery
Feelings:

Furious

17% Returns
Feelings:

Frustrated

Unsatisfied

Annoyed

Home & Garden Customers

Most talked about by Home & Garden customers

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Low

How this makes Home & Garden customers feel

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Low
33% Customer Service
Feelings:

Furious

Frustrated

Unsatisfied

Annoyed

33% Communication
Feelings:

Unsatisfied

Annoyed

Furious

Frustrated

17% Delivery
Feelings:

Furious

17% Returns
Feelings:

Frustrated

Unsatisfied

Annoyed

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M

M Milsom - Status: Approved

What happened

A recent delivery turned up with over half of the goods broken. Despite over 3 hours on the phone to Customer Services, no answer, messages & photo's placed on Twitter & Facebook, No reply. An email to the only director i could find containing the same photo's.. No reply... After reading through the...

What I wish had happened

My call being answered within a reasonable time. Obviously not immediately but within 20 minutes

M

M Susan Mitton - Status: Approved

What happened

I placed an order online for a mirror. The mirror was not available for store pick up so had to pay £10 for delivery. The delivery came when expected. When I unwrapped the mirror there was a scratch near the bevelled edge. On closer inspection there were some black dots around the mirror. I believe...

What I wish had happened

I wished that they had replied to my 1st email regarding my faulty mirror, then I would not have had to call them this morning and feel even more frustrated because they didn't answer my call. I also called head office. I thought they may have said something like, we are very short staffed at the mo...

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