TK Maxx

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Recent great
experiences :)

  • P TK Maxx Purley Way's staff is the nicest staff you can find! They are always here and ready to help, even though the pandemic made everything a little harder. Really lovely place to go!
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Recent not so great
experiences :(

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TK Maxx Customers

Most talked about by TK Maxx customers

High
Low

How this makes TK Maxx customers feel

High
Low
33% Expectations Exceeded
Feelings:

Happy

Pleased

Grateful

33% Communication
Feelings:

Happy

Pleased

Grateful

33% Service
Feelings:

Happy

Pleased

Grateful

Fashion Customers

Most talked about by Fashion customers

High
Low

How this makes Fashion customers feel

High
Low
17% Customer Service
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Disappointed

Let down

Anxious

Surprised

Anti Climax

17% Financial Loss
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Offended

Let down

Disappointed

15% Delivery
Feelings:

Furious

Disappointed

Annoyed

Frustrated

Let down

Surprised

Anti Climax

Anxious

10% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Furious

Let down

Anti Climax

8% Returns
Feelings:

Furious

Annoyed

Frustrated

Disappointed

Offended

Disgusted

Let down

8% Delay
Feelings:

Frustrated

Disappointed

Furious

Let down

Annoyed

6% Discrimination
Feelings:

Furious

Offended

Frustrated

Disgusted

Annoyed

4% Fraud
Feelings:

Furious

Frustrated

Disappointed

Disgusted

4% Expectations Exceeded
Feelings:

Grateful

Delighted

Special

Happy

Pleased

4% Communication
Feelings:

Grateful

Happy

Pleased

Delighted

Special

4% Service
Feelings:

Grateful

Delighted

Special

Happy

Pleased

2% Quality of product
Feelings:

Furious

Frustrated

Disgusted

2% Rudeness
Feelings:

Frustrated

Disgusted

Furious

Most positive experiences about Fashion companies

High
Low
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  3. Asos
  4. JD Sports Fashion

Least positive experiences about Fashion companies

High
Low
  1. TK Maxx
  2. Saltspin
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What happened

TK Maxx Purley Way's staff is the nicest staff you can find! They are always here and ready to help, even though the pandemic made everything a little harder. Really lovely place to go!

The impact it had

I felt safe and happy to shop!

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