Topshop/Asos

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Recent not so great
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  • I didn’t receive my parcel. Topshop said they would refund me, but no refund has been recieved.
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Topshop/Asos Customers

Most talked about by Topshop/Asos customers

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Low

How this makes Topshop/Asos customers feel

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Low
33% Delivery
Feelings:

Frustrated

Disappointed

Unhappy

33% Customer Service
Feelings:

Frustrated

Disappointed

Unhappy

33% Financial Loss
Feelings:

Frustrated

Disappointed

Unhappy

Fashion Customers

Most talked about by Fashion customers

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Low

How this makes Fashion customers feel

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Low
19% Customer Service
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Unsatisfied

Disgusted

Unhappy

Other

Anxious

Surprised

Anti Climax

Insecure

Displeased

Uneasy

19% Financial Loss
Feelings:

Annoyed

Frustrated

Furious

Disappointed

Disgusted

Unsatisfied

Let down

Unhappy

Insecure

Other

Offended

Displeased

16% Delivery
Feelings:

Annoyed

Disappointed

Frustrated

Let down

Furious

Unhappy

Anxious

Surprised

Anti Climax

Unsatisfied

Insecure

Uneasy

11% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Furious

Let down

Unsatisfied

Anti Climax

Insecure

Uneasy

5% Returns
Feelings:

Annoyed

Furious

Frustrated

Let down

Disappointed

Disgusted

Offended

Unsatisfied

Other

5% Delay
Feelings:

Disappointed

Annoyed

Frustrated

Let down

Furious

Unhappy

4% Inconvenienced
Feelings:

Annoyed

Disappointed

Frustrated

Unsatisfied

Unhappy

4% Fraud
Feelings:

Furious

Frustrated

Disappointed

Disgusted

Other

Displeased

Let down

Unhappy

Insecure

Annoyed

3% Discrimination
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Offended

3% Expectations Exceeded
Feelings:

Grateful

Happy

Delighted

Special

Pleased

Overjoyed

3% Communication
Feelings:

Grateful

Happy

Delighted

Special

Pleased

Overjoyed

3% Service
Feelings:

Grateful

Happy

Delighted

Special

Pleased

Overjoyed

2% Rudeness
Feelings:

Frustrated

Disgusted

Furious

Disappointed

Annoyed

1% Other
Feelings:

Annoyed

1% Quality of product
Feelings:

Furious

Frustrated

Disgusted

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Low
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Least positive experiences about Fashion companies

High
Low
  1. TK Maxx
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C Stockley - Status: Approved

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What happened

I didn’t receive my parcel. Topshop said they would refund me, but no refund has been recieved.

What I wish had happened

I wish they had processed my refund properly.

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