Recent Complaints :(
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What happened
still awaiting refund, advised 3-5 working days, then 14 days and now 28 days
What I wish had happened
money refunded when we were told it would be, possible to contact TUI. lines are either engaged or on hold for 1 hour plus. Customer services team only give excuses.
What happened
Booked a holiday and got cancelled and on their system it clearly states that you can have a credit note and have to ask if want a refund, so Booked a new holiday and tried for weeks to get through but couldn't to transfer the booking over. I messaged them and no one dealt with it and then tui refu...
What I wish had happened
They had transferred the money over to the new booking
What happened
Myself, my partner, our two young daughters (5+7) have our first family holiday booked to Tenerife on 17th August 2020, alongside my mother and father in law and there 7 year old granddaughter under a separate booking. This is a surprise for all the kids who do not know we are all supposed to be go...
What I wish had happened
They would have contacted us by now with knowledge of the Hotel closure, rather then sending generic responses and emails with 'Great News your holiday is scheduled to go ahead with no significant changes' filling us with false hope. Not having to spend hours on end on hold, twice alone for 3 hours ...