TUI

Recent Complaints :(

  • still awaiting refund, advised 3-5 working days, then 14 days and now 28 days
  • F Booked a holiday and got cancelled and on their system it clearly states that you can have a credit note and have to ask if want a refund, so Booked a new holiday and tried for weeks to get through b...
  • Myself, my partner, our two young daughters (5+7) have our first family holiday booked to Tenerife on 17th August 2020, alongside my mother and father in law and there 7 year old granddaughter under a...

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TUI Customers

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25% Financial Loss
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25% Customer Service
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15% Communication
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13% Delay
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11% Inconvenienced
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6% Fraud
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2% Embarrassment
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Disappointed

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2% Rudeness
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Furious

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2% Returns
Feelings:

Furious

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26% Financial Loss
Feelings:

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Let down

Miffed

Offended

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Sad

Surprised

Anti Climax

23% Customer Service
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16% Inconvenienced
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Other

Sad

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Anti Climax

9% Communication
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Furious

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9% Delay
Feelings:

Furious

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5% Fraud
Feelings:

Furious

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Anxious

Surprised

Anti Climax

Annoyed

3% Rudeness
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Furious

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Let down

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3% Embarrassment
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Disgusted

Furious

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2% Other
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Annoyed

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Furious

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2% Returns
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Furious

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2% Discrimination
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1% Quality of product
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D Smart - Status: Approved

What happened

still awaiting refund, advised 3-5 working days, then 14 days and now 28 days

What I wish had happened

money refunded when we were told it would be, possible to contact TUI. lines are either engaged or on hold for 1 hour plus. Customer services team only give excuses.

F

f Marshall - Status: Approved

What happened

Booked a holiday and got cancelled and on their system it clearly states that you can have a credit note and have to ask if want a refund, so Booked a new holiday and tried for weeks to get through but couldn't to transfer the booking over. I messaged them and no one dealt with it and then tui refu...

What I wish had happened

They had transferred the money over to the new booking

R Halliwell - Status: Approved

What happened

Myself, my partner, our two young daughters (5+7) have our first family holiday booked to Tenerife on 17th August 2020, alongside my mother and father in law and there 7 year old granddaughter under a separate booking. This is a surprise for all the kids who do not know we are all supposed to be go...

What I wish had happened

They would have contacted us by now with knowledge of the Hotel closure, rather then sending generic responses and emails with 'Great News your holiday is scheduled to go ahead with no significant changes' filling us with false hope. Not having to spend hours on end on hold, twice alone for 3 hours ...

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