TUI

Recent great
experiences :)

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Recent not so great
experiences :(

  • still awaiting refund, advised 3-5 working days, then 14 days and now 28 days
  • F Booked a holiday and got cancelled and on their system it clearly states that you can have a credit note and have to ask if want a refund, so Booked a new holiday and tried for weeks to get through b...
  • Myself, my partner, our two young daughters (5+7) have our first family holiday booked to Tenerife on 17th August 2020, alongside my mother and father in law and there 7 year old granddaughter under a...

TUI Customers

Most talked about by TUI customers

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How this makes TUI customers feel

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26% Customer Service
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23% Financial Loss
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14% Inconvenienced
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12% Communication
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10% Delay
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4% Fraud
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4% Rudeness
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2% Returns
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2% Other
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1% Embarrassment
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Furious

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1% Discrimination
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Travel Customers

Most talked about by Travel customers

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How this makes Travel customers feel

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27% Financial Loss
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Anxious

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Anti Climax

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25% Customer Service
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11% Inconvenienced
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10% Communication
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7% Delay
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6% Fraud
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3% Rudeness
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2% Other
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2% Returns
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2% Discrimination
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1% Embarrassment
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1% Quality of product
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1% Delivery
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0% Delivery
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0% Service
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0% Expectations Exceeded
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Most positive experiences about Travel companies

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Low
  1. Ryanair
  2. TUI
  3. Easyjet
  4. Alpharooms

Least positive experiences about Travel companies

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  1. British Airways

D Smart - Status: Approved

What happened

still awaiting refund, advised 3-5 working days, then 14 days and now 28 days

What I wish had happened

money refunded when we were told it would be, possible to contact TUI. lines are either engaged or on hold for 1 hour plus. Customer services team only give excuses.

F

f Marshall - Status: Approved

What happened

Booked a holiday and got cancelled and on their system it clearly states that you can have a credit note and have to ask if want a refund, so Booked a new holiday and tried for weeks to get through but couldn't to transfer the booking over. I messaged them and no one dealt with it and then tui refu...

What I wish had happened

They had transferred the money over to the new booking

R Halliwell - Status: Approved

What happened

Myself, my partner, our two young daughters (5+7) have our first family holiday booked to Tenerife on 17th August 2020, alongside my mother and father in law and there 7 year old granddaughter under a separate booking. This is a surprise for all the kids who do not know we are all supposed to be go...

What I wish had happened

They would have contacted us by now with knowledge of the Hotel closure, rather then sending generic responses and emails with 'Great News your holiday is scheduled to go ahead with no significant changes' filling us with false hope. Not having to spend hours on end on hold, twice alone for 3 hours ...

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