TUI

Recent Compliments :)

No public compliments available. Be the first.

Recent Complaints :(

  • still awaiting refund, advised 3-5 working days, then 14 days and now 28 days
  • F Booked a holiday and got cancelled and on their system it clearly states that you can have a credit note and have to ask if want a refund, so Booked a new holiday and tried for weeks to get through b...
  • Myself, my partner, our two young daughters (5+7) have our first family holiday booked to Tenerife on 17th August 2020, alongside my mother and father in law and there 7 year old granddaughter under a...

TUI Customers

Most talked about by TUI customers

High
Low

How this makes TUI customers feel

High
Low
28% Customer Service
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Disappointed

Let down

Anxious

Sad

Offended

23% Financial Loss
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Disappointed

Anxious

Offended

Let down

Miffed

Sad

13% Inconvenienced
Feelings:

Disgusted

Frustrated

Furious

Anxious

Let down

Annoyed

Disappointed

Sad

13% Communication
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Sad

Anxious

Miffed

10% Delay
Feelings:

Furious

Annoyed

Disgusted

Anxious

Frustrated

Miffed

Disappointed

Offended

4% Fraud
Feelings:

Frustrated

Disappointed

Furious

Anxious

Annoyed

3% Rudeness
Feelings:

Frustrated

Disgusted

Furious

Anxious

1% Embarrassment
Feelings:

Furious

Disappointed

Disgusted

1% Returns
Feelings:

Furious

1% Discrimination
Feelings:

Frustrated

Annoyed

Disgusted

1% Other
Feelings:

Furious

Annoyed

Let down

Travel Customers

Most talked about by Travel customers

High
Low

How this makes Travel customers feel

High
Low
26% Financial Loss
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Disappointed

Let down

Anxious

Miffed

Offended

Sad

Scared

Surprised

Anti Climax

26% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Disgusted

Disappointed

Let down

Anxious

Sad

Offended

Miffed

Scared

Surprised

13% Inconvenienced
Feelings:

Frustrated

Furious

Disgusted

Annoyed

Let down

Disappointed

Anxious

Sad

Anti Climax

Other

Miffed

Surprised

10% Communication
Feelings:

Frustrated

Furious

Annoyed

Let down

Disgusted

Disappointed

Anxious

Miffed

Sad

Offended

Surprised

9% Delay
Feelings:

Furious

Annoyed

Frustrated

Disgusted

Anxious

Let down

Disappointed

Miffed

Offended

Sad

4% Other
Feelings:

Annoyed

Furious

Frustrated

Disappointed

Let down

Disgusted

4% Fraud
Feelings:

Frustrated

Furious

Disappointed

Disgusted

Surprised

Annoyed

Scared

Anxious

Anti Climax

3% Rudeness
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Let down

Scared

Anxious

Disappointed

2% Embarrassment
Feelings:

Furious

Annoyed

Disgusted

Let down

Disappointed

Frustrated

2% Returns
Feelings:

Furious

Annoyed

Disgusted

Frustrated

Let down

Offended

Disappointed

1% Discrimination
Feelings:

Disgusted

Furious

Offended

Frustrated

Annoyed

0% Quality of product
Feelings:

Frustrated

Annoyed

Other

0% Delivery
Feelings:

Furious

Frustrated

Let down

Most complained about Travel companies

High
Low
  1. TUI
  2. Ryanair
  3. Easyjet
  4. Booking.com

Most complimented Travel companies

High
Low
No public compliments available. Be the first.

D Smart - Status: Approved

What happened

still awaiting refund, advised 3-5 working days, then 14 days and now 28 days

What I wish had happened

money refunded when we were told it would be, possible to contact TUI. lines are either engaged or on hold for 1 hour plus. Customer services team only give excuses.

F

f Marshall - Status: Approved

What happened

Booked a holiday and got cancelled and on their system it clearly states that you can have a credit note and have to ask if want a refund, so Booked a new holiday and tried for weeks to get through but couldn't to transfer the booking over. I messaged them and no one dealt with it and then tui refu...

What I wish had happened

They had transferred the money over to the new booking

R Halliwell - Status: Approved

What happened

Myself, my partner, our two young daughters (5+7) have our first family holiday booked to Tenerife on 17th August 2020, alongside my mother and father in law and there 7 year old granddaughter under a separate booking. This is a surprise for all the kids who do not know we are all supposed to be go...

What I wish had happened

They would have contacted us by now with knowledge of the Hotel closure, rather then sending generic responses and emails with 'Great News your holiday is scheduled to go ahead with no significant changes' filling us with false hope. Not having to spend hours on end on hold, twice alone for 3 hours ...

No public compliments available. Be the first.