TUI

Recent great
experiences :)

No great experiences publicly shared. Be the first.

Recent not so great
experiences :(

  • still awaiting refund, advised 3-5 working days, then 14 days and now 28 days
  • F Booked a holiday and got cancelled and on their system it clearly states that you can have a credit note and have to ask if want a refund, so Booked a new holiday and tried for weeks to get through b...
  • Myself, my partner, our two young daughters (5+7) have our first family holiday booked to Tenerife on 17th August 2020, alongside my mother and father in law and there 7 year old granddaughter under a...

TUI Customers

Most talked about by TUI customers

High
Low

How this makes TUI customers feel

High
Low
26% Customer Service
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Disappointed

Let down

Anxious

Sad

Offended

23% Financial Loss
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Disappointed

Anxious

Unhappy

Offended

Let down

Miffed

Sad

14% Inconvenienced
Feelings:

Frustrated

Disgusted

Furious

Annoyed

Anxious

Let down

Disappointed

Sad

Unhappy

13% Communication
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Anxious

Sad

Miffed

10% Delay
Feelings:

Furious

Disgusted

Annoyed

Anxious

Frustrated

Miffed

Disappointed

Offended

Let down

4% Fraud
Feelings:

Frustrated

Disappointed

Furious

Anxious

Annoyed

4% Rudeness
Feelings:

Frustrated

Furious

Disgusted

Annoyed

Anxious

3% Returns
Feelings:

Frustrated

Furious

Annoyed

Unhappy

3% Other
Feelings:

Furious

Annoyed

Frustrated

Let down

1% Embarrassment
Feelings:

Furious

Disappointed

Disgusted

1% Discrimination
Feelings:

Frustrated

Annoyed

Disgusted

Travel Customers

Most talked about by Travel customers

High
Low

How this makes Travel customers feel

High
Low
26% Financial Loss
Feelings:

Furious

Frustrated

Disgusted

Annoyed

Disappointed

Let down

Anxious

Miffed

Sad

Offended

Scared

Unhappy

Surprised

Confused

Unsatisfied

Anti Climax

25% Customer Service
Feelings:

Furious

Frustrated

Annoyed

Let down

Disgusted

Disappointed

Anxious

Sad

Scared

Unhappy

Surprised

Miffed

Offended

Unsatisfied

Saddened

Confused

11% Inconvenienced
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Disappointed

Anxious

Sad

Unhappy

Miffed

Scared

Surprised

Anti Climax

Other

Saddened

10% Communication
Feelings:

Frustrated

Furious

Let down

Annoyed

Anxious

Disappointed

Disgusted

Sad

Miffed

Saddened

Unhappy

Offended

Surprised

8% Delay
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Anxious

Disappointed

Miffed

Sad

Offended

6% Fraud
Feelings:

Frustrated

Furious

Disgusted

Disappointed

Annoyed

Surprised

Let down

Anxious

Anti Climax

Scared

3% Rudeness
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Scared

Anxious

Disappointed

Let down

3% Other
Feelings:

Annoyed

Furious

Frustrated

Disappointed

Let down

Disgusted

3% Returns
Feelings:

Furious

Annoyed

Frustrated

Disgusted

Let down

Offended

Unhappy

Disappointed

2% Embarrassment
Feelings:

Disgusted

Furious

Annoyed

Disappointed

Let down

Frustrated

1% Discrimination
Feelings:

Disgusted

Furious

Frustrated

Offended

Annoyed

1% Quality of product
Feelings:

Confused

Unhappy

Unsatisfied

Frustrated

Annoyed

Other

0% Delivery
Feelings:

Frustrated

Let down

Furious

0% Delivery
Feelings:

Delighted

Happy

Overjoyed

0% Service
Feelings:

Delighted

Happy

Overjoyed

0% Expectations Exceeded
Feelings:

Delighted

Happy

Overjoyed

Most positive experiences about Travel companies

High
Low
  1. TUI
  2. Ryanair
  3. Easyjet
  4. Alpharooms

Least positive experiences about Travel companies

High
Low
  1. British Airways

D Smart - Status: Approved

What happened

still awaiting refund, advised 3-5 working days, then 14 days and now 28 days

What I wish had happened

money refunded when we were told it would be, possible to contact TUI. lines are either engaged or on hold for 1 hour plus. Customer services team only give excuses.

F

f Marshall - Status: Approved

What happened

Booked a holiday and got cancelled and on their system it clearly states that you can have a credit note and have to ask if want a refund, so Booked a new holiday and tried for weeks to get through but couldn't to transfer the booking over. I messaged them and no one dealt with it and then tui refu...

What I wish had happened

They had transferred the money over to the new booking

R Halliwell - Status: Approved

What happened

Myself, my partner, our two young daughters (5+7) have our first family holiday booked to Tenerife on 17th August 2020, alongside my mother and father in law and there 7 year old granddaughter under a separate booking. This is a surprise for all the kids who do not know we are all supposed to be go...

What I wish had happened

They would have contacted us by now with knowledge of the Hotel closure, rather then sending generic responses and emails with 'Great News your holiday is scheduled to go ahead with no significant changes' filling us with false hope. Not having to spend hours on end on hold, twice alone for 3 hours ...

No great experiences publicly shared. Be the first.