TUI

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Recent not so great
experiences :(

  • still awaiting refund, advised 3-5 working days, then 14 days and now 28 days
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  • F Booked a holiday and got cancelled and on their system it clearly states that you can have a credit note and have to ask if want a refund, so Booked a new holiday and tried for weeks to get through b...
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  • Myself, my partner, our two young daughters (5+7) have our first family holiday booked to Tenerife on 17th August 2020, alongside my mother and father in law and there 7 year old granddaughter under a...
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TUI Customers

Most talked about by TUI customers

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How this makes TUI customers feel

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Low
25% Customer Service
Feelings:

Furious

Frustrated

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23% Financial Loss
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13% Inconvenienced
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13% Communication
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10% Delay
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5% Rudeness
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4% Fraud
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2% Returns
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2% Other
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Annoyed

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1% Embarrassment
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Furious

Disappointed

Disgusted

1% Discrimination
Feelings:

Frustrated

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Disgusted

Travel Customers

Most talked about by Travel customers

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Low

How this makes Travel customers feel

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27% Financial Loss
Feelings:

Furious

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Annoyed

Disappointed

Disgusted

Let down

Anxious

Unsatisfied

Miffed

Unhappy

Offended

Sad

Scared

Displeased

Surprised

Uneasy

Anti Climax

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25% Customer Service
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Anxious

Unsatisfied

Sad

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11% Inconvenienced
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Furious

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Anti Climax

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Other

Miffed

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Uneasy

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10% Communication
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7% Delay
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6% Fraud
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4% Rudeness
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2% Other
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2% Returns
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Furious

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Unhappy

Offended

Unsatisfied

2% Discrimination
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Unhappy

Unsatisfied

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1% Embarrassment
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Furious

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1% Quality of product
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Other

Let down

1% Delivery
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0% Delivery
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0% Service
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Delighted

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0% Expectations Exceeded
Feelings:

Delighted

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Most positive experiences about Travel companies

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  1. Ryanair
  2. TUI
  3. Easyjet
  4. Alpharooms

Least positive experiences about Travel companies

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Low
  1. British Airways
View the industry page

C Francis - Status: Resolved

Submit your own

What happened

within a week of collecting my money they cancel my flight to Jamaica and said i cant request it back before 28 days.

What I wish had happened

return my money immediately. Not put a time line on my money they should know you want the money to take another time.

Read more

C .c - Status: Approved

What happened

Holiday cancelled can’t request refund until they attach something to my file which I spoken to 3 different people and promised me someone would call back

What I wish had happened

All I want is a refund as family members on my back thinking I have had it

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L Smythe - Status: Approved

What happened

Amended a holiday on 27th March 20 which was due to depart on 4th May 20. The holiday I chose was cheaper than my original booking. Was advised that I would receive the difference in price within 3-5 days. Now on day 78 (working days). Emailed and telephoned company to be told that finance are deali...

What I wish had happened

Refunded in a timely manner.

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